Company Details
TB Dress
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TB Dress Summary
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On 7.2.2013 I responded to an email I received from a supervisor at TB Dress. TB Dress is fully informed of their posted consumer complaints and public business profile on Scambook. They are interested in reaching out to their consumers and will keep in touch. I have provided all of my direct contact information and am in direct communication with the supervisor. I will keep everyone updated as the situation progresses.Information about TB Dress was first submitted to Scambook on Mar 06, 2014. Since then the page has accumulated 191 consumer complaints. On average users reported $311.60 of damages. Scambook's investigation team reached out to this company a total of 5 times, Scambook Investigators last contacted them on Jul 02, 2013.
Company Information
- Address:
- Address Not Yet on File
- Beijing
- Website:http://www.tbdress.com
- Phone:+86-10-62904338
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on March 6th, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
191
- Unresolved Reported Damage $59,823.70
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I would definitely recommend this to any bride to be.
Some people, I swear. -,-
Thnks for your business with TBdress, which is honestly doing business.Please dont worry about your money and your dress.Would you please reach live chat or call TBdress service at www.tbdress.com for checking your order status.Feel free to reach out to TBdress sales department directly if you ever have any questions or comments , or there is anything we can do to help remedy your experience .
Thnks again for the feedback
Sincerely
www.tbdress.com
Thnks for your business with TBdress.i am deeply sorry to hear that you had to wait several days to receive your dress at TBdress. This is highly uncharacteristic of our staff, as we pride ourselves on our punctuality. And for customer-size made dress, that will might take longer .Here is in China,so you could get a very low-cost dress and dress might be made longer 3-10 cm for the considering to match heels .Hope you could understand it .
If you still really dont like that dress,shipping back WILL be costy , Do hope we could be given a chance to remedy such situation as offering coupons,discount and some gifts .Please I on behalf of TBdress apologize for this .Please I wish to direct you to online service or help to www.tbdress.com
Thks again for your feedback.
best wishes
TBdress Team
Thnks for choosing TBdress.Before placing your specific order on TBdress website , we highly recommend buyers to carefully choose your desired color under the dress photos (cause there might be tiny difference between color seen from computer and the actual color).Buyers are strongly to be told to pay much more attention about your selected color ,which is essential to your order.And same to the size selection(should be made carefully as well).Sometimes, considering bride will be wearing heel to match dress, therefore dress might be made 8-13 cm longer.Here kindly remind online shopper , do make sure to take correct size and color ,alternatively you may confirm your order info via live chat or service call +86-10-62904338 with TBdress .If you still have problem with your order , please reach out Customer Service Dep. [email protected] to let TBdress salespeople get your order number there.
Happy shopping with TBdress
Sincerely
TBdress
Best wishes
TBdress Team
Thnks for shopping with TBdress.
Thanks for alerting us to this.TBdress has been working hard to offer good and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will give us another chance in the future. If you’d like to contact TBdress people directly, please please feel free to Email: Customer Service Dep. [email protected] or you may call +86-10-62904338 for your solution.
best wishes
TBdress Team
Thnks for business with TBdress. It’s very disappointing to receive a comment like this. TBdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. If you’d like to have a specific demand directly, please feel free to Email: Customer Service Dep. [email protected] or you may call +86-10-62904338 for your solution.
best wishes
TBdress Team
Thnks for shopping with TBdress.I am after-sale service from TBdress.I really apologize for the delay of your dress. Please feel free to check this out : http://www.tbdress.com/help/Order-Cancellation-15/
hope that will help you .Email: Customer Service Dep. [email protected] for your any issue about your order.
Hopefully TBdress could be doing better and better as your service
kinds and regards
TBdress Team
Thnks for your shopping with TBdress.I am service from TBdress.SO sorry to get back to you here so late.About your issue,would you please let me know your order number so that I could check your order or plz feel free to contact Email: Customer Service Dep. [email protected] , or make call :+86-10-62904338 for your satisfaction of complaint.Hopefully, TBdress could be doing something to remedy for your purchase.
TBdress apologize again for your unhappiness.
Let me know if you still have problems.
Kinds and regards
TBdress