Company Details

Swanhouse Miniatures and Prop. Greg A. Madl

  • Swanhouse Miniatures and Prop. Greg A. Madl logo

  • Swanhouse Miniatures and Prop. Greg A. Madl Summary

    Information about Swanhouse Miniatures and Prop. Greg A. Madl was first submitted to Scambook on Feb 26, 2014. Since then the page has accumulated 1 consumer complaint. On average users reported $1231.99 of damages.

  • Company Information

  • Phone:Phone Number Not Yet on File
  • Email Not Yet on File
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    1
  • Unresolved Reported Damage $1,231.99
 
 

Thank you for submitting information suggestions.
We will review your suggestions and update the company profile if necessary.

Recent Comments From Company Reports ▼

  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • aNDREW
  • aNDREW SBID #906726ebfe
  • Posted 03/24/2014
  • UPDATE: Much to my surprise, I was contacted by the producers of "The Peoples Court". My small claims case caught their eye, and they asked if I'd be willing to do their show. I consented, seeing how if I won there, I would be paid immediately, and wouldn't have to worry about the hassle of placing liens against Mr. Madls home, business and bank accounts to satisfy my judgment. Of course, this was all dependent upon Greg Madl of Swan House Miniatures consenting as well. He apparently declined their invitation. Now, my question is this: If Greg Madl is so convinced that he has done nothing wrong or illegal, why didn't he agree to appear on the show? They would have paid his way to NYC, and even if he lost, he'd win.. He wouldn't have to pay me, since the show pays the claim, AND they pay HIM for appearing. Answer that for me Greg Madl? What ARE you afraid of?
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • aNDREW
  • aNDREW SBID #906726ebfe
  • Posted 03/10/2014
  • Good luck blkwlnt. While I'm sorry you have been victimized by this scumbag, knowing that there are others only bolsters our cases against him. Be sure to have a mountain of evidence (as I do) when submitting your case to court and the Sheriff's office. I suspected something was off with this guy when he started making odd requests about shipping, etc. As such, I have kept each and every communication to and from him, as well as affidavits from eBay and PayPal contradicting his statements above (amazing what an attorney friend can get done for you!). Once a judgment is rendered in my favor (as I expect it will), all of those documents will be submitted to his credit card issuer for further prosecution on the grounds of credit card fraud; another felony charge. Depending upon your home state, you can sue him in YOUR jurisdiction, and have the judgment domesticated to his in Michigan, after which you can have a collection agency, private investigator or attorney do whatever is necessary to collect on your judgment. If you filed your complaint with the Sheriff's office with the right person, that should accelerate their criminal investigation. Let me know how you make out.
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • blkwlnt
  • blkwlnt SBID #ec55ebbe77
  • Posted 03/09/2014
  • My experience with Mr. Madl and his Swan House Miniatures is very similar to Andrew's, and I can attest to the fact that I have spoken to members of the miniatures "world" and learned that his reputation is not as clean as some might believe. He is very familiar with my case, and as a matter of fact, he sent me a threatening email when he read this complaint because he thought I had written it. In summary, I sold $6,750 worth of miniatures to Mr. Madl, he paid for it via PayPal, and two months later, he had his credit card company request refunds via "chargebacks" for approximately $4,000 of the purchase because he claimed the merchandise had arrived broken. Two months after I shipped it to him. I have to thank you, Andrew, because you have given me several ideas as to legal remedies I can use against Mr. Madl and Swan House, such as contacting the Ottawa County Sheriff's office (already done) and filing a small claims action (in process).
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • aNDREW
  • aNDREW SBID #906726ebfe
  • Posted 03/02/2014
  • To further 'set the record straight', let's make sure you get your fact straight first.. Number one, your claim was filed with eBay, not PayPal. Number Two, once you involve eBay OR PayPal, THEY have control of the refund processing: not the seller. Once the single item you claimed as damaged was received by me, I authorized the refund from PayPal. As I understnd it, you filed a complaint in Michigan alleging a buyer returned a box of sticks and rocks to you AFTER you sent a refund. Nobdy, and I mean NOBODY - even a shrewd businessman like yourself - issues a refund without having a return in hand. If your claim of MY committing a fraud against you even carried. Modicum of truth, then I'm sure you can produce all of the correspondence you sent me, PayPal and eBay in that two month period between the time you received a refund and then filed a fraudulent chargeback? Of course you don't Greg, because it never happened. In fact, after 11/22/11, I never heard ANYTHING from or about you until 1/21/12...

    By the way, thank you for providing me with additional evidence to use against you. PayPal is disputing the chargeback, and since you have seen fit to put words in their mouth, they will use those words against you. Additionally, I will be contacting Capital One directly to dispute the chargeback.
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • aNDREW
  • aNDREW SBID #906726ebfe
  • Posted 03/02/2014
  • Greg, you are a liar AND a thief. Your items were VERY carefully packed, yet ONE item was damaged in transit by UPS. You contacted me claiming ONE item was damaged and demanded that i "make it right wihin 24 hours". I offered you a refund for that item which you accepted, but proceeded to file a claim that same day with eBay. The item was returned to me 10 days later, and a $99.00 refund was released by PayPal at my direction. 2 months later... TWO MONTHS later, you filed a chargeback since you KNEW eBay would not honor a clain at that point. You claimed in your chargeback that ALL the items were damaged, yet never returned them. When you sent back the table, you noted the package as being 9 pounds. I have a copy of the email that I sent you at that time asking why you would list a 4 ounce item as 9 pounds. Now I get it.. This was plotted by you all along. Greg, i have the evidence, the proof and the TRUTH on my side. I also have the Ottawa County Sheriffs Department onmmy side, since they are quite familiar with you and your practices. You have your money back, and yu still have the merchandise that at his point is considered stolen.

    I'll see you in court. And when we're through there, I'll be filing motions to have liens placedon your home, business, cars and bank accounts until the judgment is satisfied. When the criminal charges are ajudicated, you will be facing felony charges.

    You screwed with the wrong person...
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • swanhouse
  • swanhouse SBID #f6a73050ac
  • Posted 03/02/2014
  • I will now set the record straight.I did buy items off of Ebay from Andrew.When I received the items they were poorly packed and most of the items were broken and damaged.I contacted Andrew with no response I then contacted Paypal they said to pack all the items and ship them back to Andrew.I sent them back on 11/24/11 by UPS and they were delivered to him on 11/30/11 at 1:20PM UPS tracking #1Z322AX0392635287.He refused to refund my Paypal account so I contacted my credit card CapitalOne to start a disbute.I have provided them with the shipping information and CapitalOne ruled in my favor.The Herbillon items that are on my site were bought directly from Bruno Herbillon and I have the invoices as my proof.I'm the exclusive dealer in the U.S. for Herbillon.Andrew is the one commiting fraud he has his merchandise back but refused to refund my money.

    regards,
    Greg Madl
    Swan House Miniatures
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • aNDREW
  • aNDREW SBID #906726ebfe
  • Posted 03/01/2014
  • JuJu, I HAVE followed through. Mr. Madl has stolen my items, and is now reselling the same items on his web site. Anyone who purchases and inspects an item, and then TWO MONTHS LATER files a chargeback with his card issuer claiming the items are damaged, gets a refund from the charge company while selling the very same items for 3X what he paid is a scammer and a fraud. The detectives from Grand Haven MI and Ottawa County have confirmed that Mr. Madl has been on their radar due to similar complaints in the past. So in short, nobody is shooting from the hip here my friend. The facts are very clear, and the evidence is abundant. Since Madl bought SwanHouse in 2009, their reputation has deteriorated, by the way.
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • Juju
  • Juju SBID #c40c0067e7
  • Posted 03/01/2014
  • It is unfortunate that others will jump to conclusions without knowing the full circumstances. Perhaps they should follow through before attacking someone. Trashing someone is like shooting from the hip. This is disgraceful. Andrew should not be selling damaged merchandise even though he says it is damaged. How "damaged" to one person can have a different meaning to another. Maybe Andrew is not an honest seller - OH! am I shooting from the hip, too?
    Also Swanhouse has been a patron to miniaturists around the world and has an excellent reputation.
    • Was this helpful?
  • Swanhouse Miniatures and Prop. Greg A. Madl Complaint 79678 for $1,231.99
  • Sandy
  • Sandy SBID #06dfe236bf
  • Posted 12/12/2013
  • I have never experienced such poor customer service/support in more than 20 years of on-line purchasing. First, they charge your credit card as soon as you order. Took them more than 30 days to ship. There was some confusion regarding item numbers for some miniature tiles, in that I couldn't tell which number was for the corner tiles and which was for the inside tiles. When I received an e-mail showing the order, I realized that I had put them in backwards, so that it read 12 corner tiles and 4 inside tiles. I e-mailed the company. Their initial reply was, "I'm not a do-it-yourselfer, I don't know what you want," when I said I wanted 4 corners and 12 inside tiles rather than the opposite. I explained over and over again, asking that the order be checked before shipping so that it would be correct, and finally got an e-mail that said "Ok."

    I received the package yesterday. It was practically demolished -- and one could see that old cardboard was used and the edges didn't even overlap where it was taped. One end was completely open Lucky for me that nothing was missing, but I sure did get 12 corners and 4 inside pieces. Several e-mails later, the response I got from Greg Madl, the proprietor at Swan House read, and I am copying and pasting directly from that e-mail... "because I sent you what you ordered and what you asked for as far I understand it was what you ordered so there was no reason to change it." In an earlier reponse, Greg Madl said "...I do not change someone [sic] order as this is illegal and unethical..." Now, remember, I specifically asked him to make this change.

    I have a package ready to ship back with 1) the tiles in question and 2) two boxes of slate tiles that look nothing like the images on the site. Should I keep them (for whenever I might use these) rather than returning them and never getting a refund? Sissyjuju -- what do you suggest? Once before, about a year ago, I cancelled an order with them because it took so long and did get a refun.
    • Was this helpful?

Do you have a complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Report Now

All Rights Reserved, Copyright 2016 © Scambook, LLC Scambook is a Registered Trademark.