Company Details

James Mccanney

  • James Mccanney logo
  • James Mccanney Summary

    On 05/01/2013 Scambook mailed James Mccanney a letter, via First Class Mail, to PO Box 186
    Mound, MN 55364 informing them of complaint(s). We are currently waiting for a reply on .

    Information about James Mccanney was first submitted to Scambook on Mar 22, 2013. Since then the page has accumulated 1 consumer complaint. On average users reported $69.00 of damages. Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on May 01, 2013.

  • Company Information

  • Address:
    • PO Box 186
    • Mound MN 55364
  • Website:
  • Phone:(612) 232-6651
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    1
  • Unresolved Reported Damage $69.00
 
 

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Recent Comments From Company Reports ▼

  • James Mccanney Complaint 222092 for $69.00
  • Gary
  • Gary SBID #ec9e2d3b68
  • Posted 04/12/2013
  • Sorry James, but you are wrong. They are the same ceramic filters packaged in Doulton Water Filter boxes. Link:

    http://www.amazon.com/s/?ie=UTF8&keywords=doulton+filter&tag=googhydr-20&index=aps&hvadid=4030970801&hvpos=1t1&hvexid=&hvnetw=g&hvrand=1908571192589147866&hvpone=&hvptwo=&hvqmt=b&ref=pd_sl_7uspvl6sve_b

    I was wrong about one of my claims above: I received the Doulton water filters, with free shipping from Amazon, in 2-days, not 3-days (and I didn't have to wait through 32 days of baseless, false excuses like I did with you).

    Furthermore, if you re-read the entire string of comments in this complaint, it becomes apparent that trusting you was the only mistake I made.

    I thought this complaint was closed, James, but your vain attempt to defend your indefensible acts has reactivated it.
    I wonder how Amazon will react to your allegations of them selling "cheap imitation" products. Are you also claiming that Amazon packages these filters in imitation (counterfeit?) Doulton Water Filter boxes?
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  • James Mccanney Complaint 222092 for $69.00
  • Gary
  • Gary SBID #5aec2bfb67
  • Posted 04/10/2013
  • This morning I was happy to see that James McCanney's staff(?) refunded the $69.00 to my credit card account.

    I don't know how James McCanney could define this horribly failed transaction as an error. My purchase was made on 3/7/13, and was not corrected until now (32 days later). Even McCanney’s responses to my complaint were shown to be disingenuous excuses.

    I'm also happy to state that Amazon not only provided the same water filters for $19 less than McCanney, but Amazon also delivered the product to my house in 3-days (with free shipping)--shame on me for not shopping around for a reliable distributor.

    I also wish to thank scambook.com for their superb handling of my complaint. At least I know where to go if I get burned by another on-line merchant.
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  • James Mccanney Complaint 222092 for $69.00
  • james
  • james SBID #857917ddf3
  • Posted 04/08/2013
  • customer's purchase price of $69.00 was refunded within minutes of him submitting the request for a refund by email ... we are sorry this customer had a bad experience ... we are not a large mail order house with extensive staff and sometimes errors occur which was the case with this customer ... the staff at www.jmccanneyscience.com
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  • James Mccanney Complaint 222092 for $69.00
  • Gary
  • Gary SBID #12fe3e13a7
  • Posted 04/07/2013
  • Since Mr. McCanney will no longer respond to my emails or phone calls and, finds it easier to make contact through my posted complaint, then I will address his response comments here.

    1. Mr. McCanney did contact me by phone on 3/22/13 to apologize for his delay on sending my order, and also said he had computer problems. He stated that 'he has processed my order'... but to date I have not received any notice of shipment, nor to date, delivery of items purchased/paid for on 3/7/13.

    2) Mr. McCanney stated above that: '...we have recently pulled some items from the sales page as we cannot keep them stocked...’. However, the water filters I ordered one month ago, on 3/7/13, are still listed on his website (http://www.jmccanneyscience.com/SecWebOrderPg.htm), and they were also listed there before and after 3/7/13.

    3) Mr. McCanney states above: ‘...if customers complain we gladly refund their money instantly...'. Well then, Mr. McCanney, consider this posting (which will also be emailed to you) as my FORMAL CUSTOMER COMPLAINT. PLEASE GLADLY REFUND MY MONEY TO MY CREDIT CARD, IMMEDIATELY!

    I find Mr. McCanney's sales posturing above to be a typical example of his character. Only he would be bold enough to plug his book sales on a complaint forum. Almost everything sold on his website (except his books) is cheaper at Amazon anyway.
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  • James Mccanney Complaint 222092 for $69.00
  • james
  • james SBID #0502f34835
  • Posted 03/25/2013
  • we have contacted this customer by leaving a voice message and the products are being shipped ... the products this customer ordered are getting harder to stock due to demand and difficulty in getting stock ... some customers wish to be charged when items are packaged and shipped which we have tried but then only to discover the cards fail or are expired or have insufficient funds then we have wasted time and effort so unfortunately this method does not work for products that are difficult to find with high demand ... the people who order these difficult to get products understand this and are ok with the wait when it occurs ... if customers complain we gladly refund their money instantly but most customers want their products since we are one of the only places to get these important water filter items (if we are slow to get products so are the few other places in the USA who sell these) ... we have recently pulled some items from the sales page as we cannot keep them stocked ... most of the more recent products on the web page are eBooks which the customer downloads instantly so there is no delay in packaging or shipping the products ... go to www.jmccsci.com for more information ... the staff at jmccanneyscience.com
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  • James Mccanney Complaint 222092 for $69.00
  • Gary
  • Gary SBID #a20a50dc33
  • Posted 03/22/2013
  • I have made purchases with James McCanney Science website over the last 2-years, without incident. Generally, an on-line purchase should not be charged to a credit card until after the item purchased has been transacted/shipped. I would understand an explanation of back-orders for a pending re-stock, but no charges should be made until it has been processed and shipped.

    I had also intended to purchase his e-books; however, considering his current sales tactics and that James McCanney has seemingly dropping off the edge of the Earth, I suspect fraud.

    I would be intersted to hear if anyone else has been stung by this guy.
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