Holbrooks Furniture-Oroville
Complaint 344513 Details

This merchant physically showed me a mattress that I ended up purchasing. I paid for a delivery fee to have it delivered that evening. At about 6pm, the representative called me and said that there was a rip in the mattress they were going to deliver and that they would have to order a new one. He offered a loaner mattress until that time. I agreed being that anything had to be more comfortable than what I already had. The loaner mattress is/was worse! The movers did not take the plastic off this mattress nor was I ever informed that I was not to remove the plastic. Had someone told me not to remove that plastic, I would never have agreed to accept this loaner. (I’m not sleeping on plastic). This was on Monday. By Wednesday, I had to reach out to find out where the mattress was. I was told that the mattress wasn’t ordered timely and is not available for delivery, so I had to wait until next week. I knew their truck delivered on Wednesdays so I anticipated a call from them. I never got a call to schedule a delivery. On Thursday afternoon during my lunch break at work, I get a call letting me know that the drivers were almost at my house!!! I was at work and never had any notice from them so I could make arrangements to take delivery. I asked to be rescheduled and I was told that they wouldn’t be able to deliver for until the Friday of the following week, we discussed a time parameter which would be 10-2. I arranged to have someone at the home to accept the new mattress and to return the loaner mattress. The time window came an went. At 6pm, I called to ask for status and I was told that I was on the schedule for first thing in the morning on Saturday!! WE never discussed this until now. So I confirmed and repeated back to the person on the phone that I would see them tomorrow morning, Saturday at 10am because I am the first one on their list. The response was YES! The following morning at 10:15, I began leaving phone messages as everything was going to voicemail.
I called three times. One my forth phone call at 1:30 in the afternoon, I left a message to have them cancel my order since I never accepted delivery and that I would gladly return the loaner bed to them. After doing so, I went to Chico to buy a mattress! While shopping, I got a call from the merchant saying that he would not cancel my order and that the guys are on their way now to deliver the bed. And since I took the plastic off the loaner mattress I basically bought it. So now I have a loaner bed that I do not want, the merchant tells me that I have been a no-show on the deliveries. I guess so when you give me 10 minutes notice on a weekday afternoon that you are on your way. I told him that I would be disputing the charge through my credit card company. He sounded smug as he advised me that he would simply report back to the CC company that I was a no show. He also said that he’s done it before…. ,What’s most pathetic is that others have also had to dispute charges letting me know that I am not an isolated incident!
This guy is bad juju. I should have read the reviews, don’t make the same mistake!

****update*** charges had been reversed on my credit card and BBB mediated what I thought was an agreement two weeks ago. This week I was informed that the merchant move forward and STILL responded back to the CC company and disputed the reversal. So now the merchant has HIS property back (the loaner mattress) and STILL feels like he is owed money for nothing...this man has done nothing to earn my money.