Reservation-Desk.com
Complaint 344431 Details

THIS SITE SCAMMED ME WITH A BAIT AND SWITCH SCHEME ...I BOOKED A 4 DAY STAY AT A HILTON HOTEL FOR FAMILY ATTENDING A FUNERAL , I CALLED THE HILTON HOTEL TO TO MY SHOCK WAS INFORMED THAT I DID NOT HAVE A RESERVATION !I CALLED RESERVATION DESK .COM TO IN QUIRE AS TO WHAT THE PROBLEM WAS WITH MY RESERVATION AND WAS TOLD (AFTER 4 PHONE CALLS) THAT THEY HAD A SYSTEM ERROR AND MY RESERVATION WAS ERRONEOUSLY PLACED AT A HAMPTON HOTEL AS OPPOSED TO A HILTON HOTEL ALTHOUGH MY EMAIL CONFIRMATION CLEARLY STATES THE HILTON HOTEL...I SPOKE WITH 3 DIFFERENT PEOPLE LASTLY WITH THE HEAD SUPERVISOR SO HE SAID AND HE WOULD NOT RESOLVE THE ISSUE ...HE MERELY OFFERED TO CANCEL THE HAMPTON RESERVATION AND CREDIT MY ACCOUNT ...AND IMPLIED I SHOULD BE GRATEFUL FOR THAT ...I SAID WHY I DID NOT HAVE A RESERVATION FOR THE HAMPTON TO BEGIN WITH...HE THEN SAID THE HILTON HOTEL WAS NOT IN THEIR NETWORK SO HE COULD NOT GET ME A RESERVATION BUT HE HOPED I COULD FIND ONE TO MY LIKING ..INTERESTING , THEN WHY ARE THEY SHOWING PHOTOGRAPHS OF THE HILTON HOTELS ..DESCRIBING ALL THE AMENITIES OF THE HILTON HOTELS ..TAKING RESERVATIONS FOR HILTON HOTELS IF THEY ARE NOT IN RESERVATION DESK .COM `S NETWORK (HUMPH,DIDN`T THE SUPERVISOR TELL ME THE PROBLEM WITH THE RESERVATION WAS A SYSTEM ERROR ?GUESS HE FORGOT HE TOLD ME THAT ) FURTHERMORE , I WAS TOLD BY A STAFF MEMBER AT THE HILTON, THIS EXACT SCENARIO HAS PRESENTED ITSELF IN THE RECENT PAST