eFax® | Online Fax to Email | Internet Fax Services
Complaint 334341 Details

<h1>eFax Internet Fax to Email Services Send Faxes Online</h1>
<p>Charged my card for not using their services. I used their <strong>eFax free trial</strong> services one time during my one month free trial offer and then never used their services again. I forgot to cancel my account so after the one time use I forgot about my eFax account. After noticing <a title="eFax is the global leader in Internet fax services eFax, fax to email, Internet fax service, email fax, electronic fax, Internet faxing, fax software" href="http://www2.efax.com/"><em>eFax Internet Fax to Email Services to Send Faxes Online</em></a> charged my credit card I got on their website and spoke to a customer service representative about cancelling their <span><a class="attribute-value">Internet fax services</a></span>. After eFax <span><a class="attribute-value">Internet fax service for email fax, electronic fax and Internet faxing charges your card they <strong>do not offer a refund</strong>, even if you do not use their services.</a></span></p>
<h3><span>Here is my converstaion with <a title="offering fax numbers in over 3,500 cities around the world" href="http://www2.efax.com/contact">eFax Customer Service</a> Representative Mike B.</span></h3>
<p>Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.<br /> You are now chatting with 'EBeltran'<br /> <strong>EBeltran: </strong>Welcome to the Sales team. How may I help you?<br /> <strong>katie kilgore: </strong>Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14<br /> <strong>EBeltran: </strong>This is the sales department, I apologize for the inconvenience, let me connect you to customer support.<br /> Please wait while I transfer the chat to the best suited site operator.<br /> You are now chatting with 'Mike B.'<br /> <strong>katie kilgore: </strong>hi mike Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14<br /> <strong>Mike B.: </strong>Hello, Katie. Welcome to online Fax support. I am Mike Berry, your online Live Support Representative. <br /> <strong>Mike B.: </strong>I am glad to help you. Could you please provide me your Fax number and 4-digit PIN/last 4 digits of the Credit card on file for verification?<br /> <strong>katie kilgore: </strong>1-205-449-0180 and 4 digit of card number is 8209<br /> <strong>Mike B.: </strong>As per our company policy, there is no refund applicable towards your account. <br /> <strong>katie kilgore: </strong>I used your service once during the free trial and have not since... are you serious you are not going to refund this payment?<br /> <strong>Mike B.: </strong>Katie, kindly check paragraph 17B of our Customers Agreement at http://www.efax.com/customer-agreement#17 . The paragraph clearly mentions that the activation fee, the monthly or the annual fee are non refundable.</p>
<p>Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.<br /> You are now chatting with 'AnTodd'<br /> <strong>AnTodd: </strong>Welcome to our sales chat. How may I help you?<br /> <strong>katie kilgore: </strong>cancel my account please 1-205-449-0180 this is a scam comapny. I used this service once during my free trial and have not since. This "finance dept" just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again<br /> <strong>AnTodd: </strong>I apologize- this is the sales department, so let me get you to the right place.<br /> Please wait while I transfer the chat to the best suited site operator.<br /> You are now chatting with 'Brandon R.'<br /> Please wait while I transfer the chat to 'Mike B.'.<br /> You are now chatting with 'Mike B.'<br /> <strong>katie kilgore: </strong>cancel my account please 1-205-449-0180 this is a scam comapny. I used this service once during my free trial and have not since. This "finance dept" just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again<br /> <strong>Mike B.: </strong>Welcome back, Katie.<br /> <strong>katie kilgore: </strong>cancel my account please 1-205-449-0180 I want you to cancel this account immediately and NEVER charge my card again<br /> <strong>Mike B.: </strong>Please type the number corresponding to your reason for cancellation:<br /> <strong>Mike B.: </strong>1) Moving to another provider<br /> <strong>Mike B.: </strong>2) Bought a fax machine<br /> <strong>Mike B.: </strong>3) Business or role changed<br /> <strong>Mike B.: </strong>4) Short term project completed<br /> <strong>Mike B.: </strong>5) Financial reasons<br /> <strong>Mike B.: </strong>6) Problems with faxing or billing<br /> <strong>Mike B.: </strong>7) Dissatisfied with quality of service<br /> <strong>Mike B.: </strong>8) Too costly<br /> <strong>katie kilgore: </strong>7<br /> <strong>Mike B.: </strong>Katie, as we'd like to keep your business, I can offer to waive the monthly fee for the next 1 month. During this time, you will not be charged any monthly fee.<br /> <strong>Mike B.: </strong>Secondly, after the free period, the monthly fee will be reduced to $12.95 per month. This plan also includes 150 free inbound and 150 free outbound pages every month.<br /> <strong>Mike B.: </strong>There is no contract and you may cancel anytime. Shall I switch you to this savings plan?<br /> <strong>katie kilgore: </strong>I do not think you understand Mike.... cancel my account please 1-205-449-0180 I want you to cancel this account immediately and NEVER charge my card again<br /> <strong>Mike B.: </strong>I completely understand your wish to discontinue. May I offer you a waiver of 2 months on the subscription fees so that you can re-evaluate your needs? <br /> <strong>Mike B.: </strong>This way, you will be able to send and receive faxes for 60 more days. If you choose to continue after the free period, pay only $12.95/month.<br /> <strong>Mike B.: </strong>There is no contract and you may cancel anytime.<br /> <strong>katie kilgore: </strong>my account please 1-205-449-0180 I want you to cancel this account immediately and NEVER charge my card again</p>
<p><span>As stated in the</span></p>
<h2>eFax Internet Fax to Email Services to Send Faxes Online</h2>