diamond wireless authorized dealers for Verizon
Complaint 334160 Details

I want people to know that Diamond wireless in BJs is scamming people while signing up for iPhone upgrades. The contract that these guys make you sign differs from actual Verizon contract. This information is not revealed to you at all. Diamond Wireless contract makes you pay $200-250 for iPhone 6 upfront if you go into contract just like regular Verizon Corporate stores, however, if you break the contract within first 6 months you will have to surrender your iPhone plus you will have to pay $350-400 to Verizon for breaking the contract early. Normally, if you upgrade to iPhone6 from a real Verizon corporate store and break the contract, you simply pay $350-400, you do not have to surrender iPhone. I have called Verizon and found out that Diamond wireless has different contract terms and conditions which lock you into contract which are horrible. If you want Verizon iPhones or other smart phone, buy directly from Verizon corporate store or online to avoid paying hundreds of dollars extra from Diamond wireless at Bjs. I feel stupid and blame myself for buying 4 iPhones from Diamond Wireless assuming that it was a Verizon store with same contract conditions as regular Verizon corporate store. I am stuck, I can not even break the contract for first 6 months. My advice is that look for Verizon corporate store not a Verizon authorized dealer if you want to sign a cell phone plan with Verizon.