Super Saver Meds
Complaint 331284 Details

I made a purchase from Super Saver Meds earlier this year for two items. One item cost $34.20 and the other item cost $113.40.

Several weeks later, I received the $34.20 item. SuperSaverMeds notified me that they were experiencing shipping delays and the $113.40 item would arrive in the next few weeks. After several more weeks had past and I had not received my order, I emailed Super Saver Meds again and inquired about the delay. SuperSaverMeds responded that they had reshipped my order and I would soon receive it.

When I did not receive the order after several more weeks, I emailed SuperSaverMeds again and they told me they were experiencing shipping disruptions and would refund my money back to my credit card for the $113.40 item.

The next two monthly statements for my credit card did not show a refund. I emailed Super Saver Meds asking about the refund, but they did not reply. I have since emailed Super Saver Meds numerous times and they have not responded.

The confirmation email I received when I made the purchase listed two customer service numbers: International: 1-347-826-3244, which is disconnected, and 1-888-701-3456, which is supposed to be for U.S. customers. The number for U.S. customers has had a busy signal for the last few months no matter what time it is dialed. I once tried continuously pushing redial for about 45 minutes and still could only get a busy signal.

I called my credit card company to dispute the charges for the item I didn't get. My credit card company told me too much time had passed since I made the purchase and they could not do a chargeback. There is nothing I can do to get my money back and I needed the prescription they never sent me, not to mention I'm unemployed and can't afford to lose that money.

It is my belief that SuperSaverMeds sent me the less expensive item to gain my trust and then played for time until they knew I would not be able to dispute the charges for the more expensive item. This would make sense considering they promptly responded to my emails right up until they knew I couldn't dispute the charge. Then they ignored all my messages after that.