Avast Software
Complaint 318569 Details

This company, their procedures, and technicians are a total scam! First you are greeted by a reprsentative (In my case, Eduardo from San Jose) who dials into your system and then says we can fix your problem, we've seen it many times before and our techs are familiar with this issue. You then agree to pay $179.99 + tax (Total 195.06) to them for a service contract but the kicker is since your computer doesn't work, they sign their own terms of service agreement for you that you cannot read. In my case I was told that the repair would take under two hours. 5+ hours later the tech was still playing in my system. Forget to mention, I have a Mac. I was told I would receive an email when finished and received nothing. Called before 11 pm and was told it was fixed. The next day, the computer was still broken and caught in the same loop and nothing was fixed. I waited online for an hour and 15 minutes for another tech and had to hang up. I called back later and an hour later was greeted by Beatriz Zuniga (another US rep) who went into my system only to find that the previous rep had somehow deleted all of my contacts (3000 of them) and didn't back up anything. I emailed and called asking for a refund because my system was not repaired, it took 4 times the amount they said, and they deleted all my personal information. The company refused because they spent time in my system and do not offer refunds according to their terms of service which I could not read because my system was broken and their rep had control of my system. My system is still broke, they do not know what is going on and the virus they said they deleted from my system is still there according to their own program scan today (see attached). This company has techs that are not virus technicians and specialists as they claim. It seems like they are customer service reps who need to keep emailing back and forth to a tech to figure what's going on. BEWARE OF AVAST TOTAL SUPPORT. IT"S A SCAM THAT WILL END UP COSTING YOU TIME, RESOURCES, YOUR MONEY AND TONS OF FRUSTRATION!!!!