Coleman Furniture
Complaint 312127 Details

I order a sectional, the first delivery resulted in several pieces with damage, I was told by delivery individual that I could not refuse the furniture. All damage were to be noted and to call the company. I called Coleman furniture who proceeded to tell me I should have refused the delivery. The customer care representative assured me everything would be fine. They requested I send them pictures and an email stating what was damaged. After that I was contacted by the delivery company to pick up the damage pieces. 4 weeks later the delivery company set up delivery. I had someone at the house but was unable to leave work to be there myself. I spoke with the delivery driver and asked if the furniture was repaired or if I was receiving new items. The driver said they were new pieces. When I got home I sadly discovered the some of the damages from the first delivery were not fixed and now there was additional damage to the furniture. I did not recieve any new pieces. I called Coleman who then told me to take more pictures so they could assess the damages again. This was the second time!!!!! I was told they had to give them the opportunity to fix the damages. They didn't fix damage from the original and now there was more damage. I requested new pieces and was told they would not give me new pieces because they wanted to see if the damages could be repaired. I paid for new furniture, I did not pay for beat up furniture with substandard repairs. I asked to speak to someone in charge and was told "that's not happening". I did not give up and did receive the name of someone who would be calling my on Monday. I am taking the pictures as requested by the company. After finding several reviews I fear I will not find resolution.