OVC Cruise And Travel
Complaint 261078 Details

A fast-talking salesman called me on a busy afternoon and said he represented Westgate Travel who my husband I are currently owners and offered a discounted travel package. After several minutes I agreed to put a down payment of $149.00 on my debit card in order to get this great package.

After the initial call I was unable to get online. So I called trying to get assistanc. After multiple attempts I finally called the following Tuesday to cancel.

I got what I expected - placed on hold innumerable times for long, LONG waits, each time listening to a short loop of canned steel drum music. then juggled around to a half dozen people, each of which tried some new sales psychology tactic on me. FINALLY, I got them to confirm my cancellation and agree to refund my money within 7-10 days. Although they tried my patience, I was courteous the entire time - just firm. Still, when they saw they were getting nowhere with me, after the last long hold, they announced that they'd refund my money and hung up on me.

I waited 11 business days; no refund. So I called back. I was put on a series of holds for an hour. Finally, someone from the Finance Department answered. He said, "Hello? HELLO?" and hung up.

Giving them the benefit of the doubt, I called back. Finally got through to the Finance Department again. Different guy. He said that he showed a credit to my account but that he could do a conference call with my bank to make sure it went through. I told him I was looking at my online account right then and was 100% certain it hadn't. Wasn't pending; wasn't there. Then he disconnected the call.

I called back a THIRD time. I got the operator this time. She said she'd try the extension. 40 minute hold. A guy came on the line, "Financedepartmentholdplease." I think he said his name was Jermaine but who knows. Finally got through to Ivan. He said the payment had been credited, but it was still pending and would probably go through the next day. End of my rope. I finally contacted my bank and asked them to cancel my debit card and have been issued credit for the additonal $150.00 I have been charged over the past 2 months but I am still out of pocket $149.00 should have contacted ny bank sooner. STAY away from this company RUDE they LIE and service is AWFUL.