Premier Cancun Vacation
Complaint 226035 Details
- Date Occurred: 03/08/2013
- Reported Damages: $400.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was called in reference to a vacation package. I was informed for 45 minutes that it would be an all-inclusive package for 399.00. I gave the company my credit card information once they received it they sent me to a verifier. I verified the information in reference to the hotel and the package offer once I agreed to that my information was correct and I wanted the package that I was offer which included the all-inclusive program they change the agreement and tried to charge me almost another 1000 for the all inclusive which the gentlemen who I spoke to prior to the verifier told me I would be getting for 399.00. Also I was told the call was being recorded and timed so please do not say anything. Once again I verified that this was an all-inclusive for four adults the gentlemen changed it. I was also told SO WHAT IF YOU WE MISLEAD dispute it then. I was completely taken advantage of I feel like I was victimized in the worst way. This is not the first time this company has done this there over many complaints via Internet in reference to similar experiences.
- teonnah SBID #1ea208376a
- Posted 04/03/2013
Comments
- QualityControl SBID #0fe5b09536
- Posted 04/05/2013
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Premier Cancun Vacations has been offering promotional vacation packages at discounted prices for over 10 years and have received in excess of 150 satisfied vacationing families each week. During our verification process, before payment is made, it is in our best interest to disclose the exact details of the vacation package, as well as all of the incidental costs associated with your vacation since it is our company’s goal for all of the vacation package purchasers to travel.
We are dedicated to promoting tourism to the area and are part of ¨Mexico Truth¨ an association dedicated to informing potential travelers of Mexico's warm people, fascinating history, hospitable culture, amazing beauty, and numerous friendly and SAFE vacation destinations.
We regret hearing about your experience and ask that you please contact our Customer Service Department so that you may provide them with specific information regarding your package and we can locate you within our system. We are more than confident we will be able to resolve your concerns. We appreciate you taking the time to post on this forum because it enables us to continually improve our service.
Sincerely
QUALITY CONTROL
PREMIER CANCUN VACATIONS
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- teonnah SBID #a61f545d1c
- Posted 04/06/2013
- I have done that over 20 calls they have hung up on me over and over again.
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- teonnah SBID #c65dd62801
- Posted 04/06/2013
- Your company is a complete scam called again sent through channels
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- QualityControl SBID #a811e961f4
- Posted 04/07/2013
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I am sorry to hear about the problem with the telephone calls. I would very much like to speak to you myself. Can you please provide me with your email address so that I may send you my direct contact information?
Thank you.
QUALITY CONTROL
PREMIER CANCUN VACATIONS -
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- teonnah SBID #cfc3b1dff3
- Posted 04/08/2013
- (Personal Information Removed)
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- teonnah SBID #1ea208376a
- Posted 04/11/2013
- I would like to give everyone an update on my situation with Premier Cancun vacation. I talked to one of the Quality Control Representative, I have to say she was extremely supportive and helpful in which she completely rectified the situation. The company who initially contacted me with whom I had a problem with were actually a teller marketing company who was selling their product. Danielle was very apologetic for what I had experienced. When this situation occurred I felt extremely violated. I thought that no one would be able to help me out of this situation but I was completely wrong because Danielle completely helped me an restored my faith that all companies are not rip off. I would suggested anyone thinking about going on a vacation go directly through Premier Cancun Vacation it self they truly do stand by their product.
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Company Statistics
- Complaint Against Premier Cancun Vacation
- Complaints Filed: 17
- Reported Damages: $9,472.16
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