Survey Monkey
Complaint 157573 Details

  • Date Occurred: 09/10/2014
  • Reported Damages: $1,495.00
  • Location: 285 HAMILTON AVENUE,SUITE 500 PALO ALTO,CA 94301

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

RECIEVED A OFFER TO PARTICIPATE IN A PAID SURVEY: CUSTOMER SERVICE EVALUATOR THE FORM STATED: OUR ONLINE DATA SOURCE HAS IDENTIFIED YOU AS A CANDIDATE INTERESTED IN ADDITIONAL INCOME. THEREFORE WE ARE PLEASED TO INVITE YOU TO PARTICIPATE IN A PAID CONSUMER RESEARCH SURVEY IN YOUR AREA OF RESIDENCE AS A CUSTOMER SERVICE EVALUATOR OF SELECTED RETAIL STORES,RESTAURANTS AND VARIOUS OTHER COMMERCIAL ESTABLISHMENTS MAKING PREDETERMINED PURCHASES AND EVALUATING THE LEVEL OF CUSTOMER SERVICE AT THESE LOCATIONS. MYSTERY SHOPPING OR MYSTERY CONSUMER IS A TOOL USED BY MARKET RESEARCH COMPANIES TO MEASURE QUALITY OF RETAIL SERVICE OR GATHER SPECIFIC INFORMATION ABOUT PRODUCTS AND SERVICES. AS ONE OF OUR POSSIBLE 5,700 SHOPPERS SELECTED FOR THIS PROJECT,YOU WILL VISIT BUSINESSES IN YOUR AREA AND EVALUATE THE LEVEL OF CUSTOMER SERVICE,STORE LOCATION AND APPEARENCE AS WELL AS PRODUCT QUALITY. IF YOU EXCEPT THIS OFFER,THE CURRENT CONSUMER SERVICE EVALUATIONS YOU ARE UNDERTAKING WILL ATTRACT PARTICIPATION PAY OF 300.00 A WEEK. AFTER A TIME PERIOD,YOUR PARTICIPATION PAY WILL BE REVIEWED WITH THE POSSIBILITY OF IT INCREASING. THIS SURVEY HAS BEEN PUT TOGETHER TO BE COMPLETED AT TWO DIFFERENT LOCATIONS. THE FIRST EVALUATION WILL TAKE PLACE AT ANY MONEY GRAM OR WESTERN UNION LOCATION NEAR YOU,OR AS DETERMINED BY YOUR CORDINATOR. YOU WILL POSE AS A CUSTOMER SENDIN MONEY USING THE AVAILABLE OPTIONS OF THE SERVICE. YOUR TRAINING CORDINATOR WILL PROVIDE YOU WITH THE RECEIVER NAME AND AND DESTINATION REQUIRED TO COMPLETE THE TRANSACTION AS WELL AS ANY FURTHER INSTRUCTIONS.THE SECOND EVALUATION WILL TAKE PLACE IN ONE OF THESE MAJOR RETAIL OUTLETS:BEST BUY,J.C.PENNY,K-MART,MACY'S,SEARSOR WALMART. YOU'LL POSE AGAIN AS AN EVERYDAY CUSTOMER SHOPPING AT THE RETAIL SHOP. GIVE THOUGHT TO HOW YOU WILL SPEND THE AMOUNT FOR THE RETAIL SHOP ASSIGNMENT,AS YOU WILL BE ABLE TO KEEP THE MERCHANDISE FROM THE ASSIGNMENT. BELOW IS A BREAKDOWN OF THE ENCLOSED CHECK,BEARING THE REQUIRED FUNDS TO COVER YOUR ASSIGNMENTSAS FOLLOWS: 1.PARTICIPATION PAY------300.00 2.WESTERN UNION EVALUATION ASSIGNMENT-----1070.00,SERVICE FEE CHARGED BY WESTERN UNION FOR SENDING ABOVE AMOUNT-----25.00 3.RETAILSHOP EVALUATION ASSIGNMENT (YOU KEEP THE PURCHASED GOODS)-----100.00 TOTAL------------1495.00 SINCERELY, PAULA FOSTER V.P. OPERATIONS CONSUMER RESEARCH DEPARTMENT WITH SURVEY QUESTIONS ON THE BACK OF THE SHEET.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 1,495.00

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Comments

  • SurveyMonkey_Legal
  • SurveyMonkey_Legal SBID #14acc63395
  • Posted 09/24/2014
  • I work for SurveyMonkey. We are sorry to tell you that you were targeted by a scam in which the perpetrators have impersonated SurveyMonkey by fraudulently using our name. The letter and check that you received did not come from us at SurveyMonkey, but is part of a scam known as a Counterfeit Check-Facilitated "Mystery Shopper" scam, which you can learn more about at the following links:

    https://postalinspectors.uspis.gov/radDocs/consumer/MysteryShopperScam2.pdf

    http://www.fbi.gov/news/stories/2009/april/workathome_041709

    The perpetrators have used SurveyMonkey’s name to give themselves false credibility. SurveyMonkey does not operate any "mystery shopper" jobs. Any phone numbers and fax numbers you may have been provided with are not ours. There is no VP by the name of Paula Foster who works, or has ever worked, at SurveyMonkey.

    We take this issue very seriously and our legal team is aware of the illegal use of the SurveyMonkey name and has been in contact with the police, who are now attempting to track down the perpetrators responsible. We urge you to do the same - these fraudsters will only be caught if their victims come forward. We are aware of dozens of people who have been targeted by this scam. Please contact your local law enforcement officers, the U.S. postal inspector, and your bank to warn them of the fraud. If you used a wire transfer company, please also alert them.

    For further information, see this FAQ posted on our website:
    http://help.surveymonkey.com/app/answers/detail/a_id/6710/
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Business Profile Summary

  • Survey Monkey logo

Company Statistics

  • Complaint Against Survey Monkey
  • Complaints Filed: 6
  • Reported Damages: $6,340.00
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