- Unresolved Reported Damage $4,688.20
- Resolutions to Date 19
Complaints Unresolved 78
Unresolved Reported Damage $4,688.20
Total Refunded $462.48
The company statistics seen here display two important pieces of information about the business. “Complaints Unresolved” tells how many complaints consumers have filed about the company on Scambook. “Unresolved Reported Damages” shows how much money has been lost by all of users who filed complaints against the company.
This score is purely based on complaints submitted to Scambook by consumers. Based on the submitted complaints, number grades from 10 (Highest) to 1 (Lowest) are assigned to businesses. If there is insufficient information or pending updates to a business’ profile, you will see a 'NR' (Not Rated) score.
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Complaint Submission Activity
Search ActivityFor 30 days
We are sorry to hear about your experience. Please be aware that we at mobSHACK take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 877-744-1287 so that we can resolve your inquiry; you can also contact our customer service at email@example.com or by sending an SMS message with the word ”STOP” to ensure that you are opted-out of any or all mobSHACK Campaigns(s). Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the mobSHACK sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which includes a unique PIN and which again discloses the essential membership terms and price. The consumer then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction and ensures that there are no inadvertent, accidental, or fraudulent signups. As extra layer of security mobSHACK at no time has any visibility to the PIN numbers that are sent to consumer’s mobile phones. This entire process is managed by a 3rd party to ensure that mobSHACK will never know the PIN number of a consumer. Our system verifies every step of the double opt in process. If a member wants to cancel the service, they can simply text "stop" or call 24/7 Customer Service (877-744-1287) or send an email to mobSHACK Support at support@mobSHACK.com Please click this link http://www.mobshack.com/refund/index.php which will re-direct you to mobSHACK's Refund Request website. Sincerely, mobSHACK Customer Service
I'm totally unsatisified about this company. I got $9.99 charges from my rogers wilreless phone bill on June 2012. Voxtel's contact is on my bill and says it is for billing questions. So I called CSR in July, one of the CSR told me that he ...
MobShack Phone Number Complaint 166272 for $9.99
I spoke with Gabriel at Voxtel today at 1.800.985.2570. She stated mobSHACK was no longer a client of Voxtel and that Voxtel was giving a refund to all complaining customers. So if mobSHACK stole from you I encourage you to call Voxtel at ...
MobShack Complaint 161579 for $19.98
On my Rogers bill were a charges: May 04 VoxTel Voxtel mobSHACK 18889852233 18889852233 1 9.99 May 11 VoxTel Voxtel mobSHACK 18889852233 18889852233 1 9.99 Total of Third Party & Other Rogers Charges: 19.98 Rogers can not tell me whom they ...
MobShack Complaint 161571 for $19.98
hi i lost my 29.97 candian dollers i want my money back .i have a fido account. u guys charged two times once is on 8th may second is on 20th may .please stop this and give me money back .....................
MobShack Voxtel Complaint 125808 for $29.97
I cancelled my mobshack last month(april) with a lady with my phone bill with rogers compagny (the lady told me that no amount would be seen on the next bill)and Ireceived an other bill(may) and just spoke with a gentlemen , he said that it is not in ...
MobShack Complaint 124645 for $1,998.00
- Posted On: 06/12/2012
- SBID # 7ac4148048
Hi to every one that has been misled by this Company's offers. I have just talked to my cell company and this is what you have to do to STOP THIS! The Term you need to understand is "Premium Text Messages" Your cell company can block ...
MobShack Complaint 123647 for $0.00
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