We are sorry to hear about your experience. Please be aware that we at mobSHACK take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 877-744-1287 so that we can resolve your inquiry; you can also contact our customer service at support@mobshack.com or by sending an SMS message with the word ”STOP” to ensure that you are opted-out of any or all mobSHACK Campaigns(s). Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone. Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the mobSHACK sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which includes a unique PIN and which again discloses the essential membership terms and price. The consumer then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction and ensures that there are no inadvertent, accidental, or fraudulent signups. As extra layer of security mobSHACK at no time has any visibility to the PIN numbers that are sent to consumer’s mobile phones. This entire process is managed by a 3rd party to ensure that mobSHACK will never know the PIN number of a consumer. Our system verifies every step of the double opt in process. If a member wants to cancel the service, they can simply text "stop" or call 24/7 Customer Service (877-744-1287) or send an email to mobSHACK Support at support@mobSHACK.com Please click this link http://www.mobshack.com/refund/index.php which will re-direct you to mobSHACK's Refund Request website. Sincerely, mobSHACK Customer Service