Company Details
ESPChat.com
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ESPChat.com Summary
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On 6.28.2013 at 5:15 PM PST I sent another detailed email to a supervisor named Michelle at ESPChat.com; following up with her to see if ESPChat.com wants to move forward with addressing their public complaints. I provided all of my direct contact information and will keep everyone updated as the situation progresses.Information about ESPChat.com was first submitted to Scambook on Aug 31, 2013. Since then the page has accumulated 182 consumer complaints. On average users reported $35.03 of damages. Scambook's investigation team reached out to this company a total of 10 times, Scambook Investigators last contacted them on Jun 28, 2013.
Company Information
- Address:
- 2870 South Jones Blvd. Suite 3600
- Las Vegas NV 89146
- Website:http://www.espchat.com
- Phone:(877) 668-0781
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on August 31st, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
182
- Unresolved Reported Damage $6,369.62
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Thank you for providing your invoice number. In looking up your account we see that a full refund was issued to you on November 29, 2012 following an email request that you sent to [email protected]. We are sorry you have decided to cancel your membership with us, but please know that you are welcome on our website any time.
Sincerely,
ESPChat.com Customer Care
We just want to assure you that ESPChat.com is a real website with live psychics available 7 days a week from 9:00 AM until Midnight EST. We have many satisfied clients who log in daily to use our services.
Our contact information is posted on our website and on all email correspondence that we send out. We can be reached at: 1-877-668-0781, or at [email protected]. Please contact us so that we can process your request for you. We look forward to assisting you.
Sincerely,
ESPChat.com Customer Care
If someone placed an order on ESPChat.com without your authorization, please contact our customer service office at: 1-877-668-0781. We would be happy to assist you with closing the account and refunding your credit card. We look forward to hearing from you.
Sincerely,
ESPChat.com Customer Care
ESPChat.com stands by our money-back guarantee 100%. If you would like to request a refund, please contact us at: 1-877-668-0781 if you haven't already. We look forward to assisting you.
Sincerely,
ESPChat.com Customer Care
We have a feeling that you may have purchased a "Written Consultation" from ESPChat.com for $19.99. To view your written consultation, you must log in to: www.ESPChat.com with your user name and password. If you click on the "Written Consultation" button you can view your reading. The reading is not sent to your email address.
Our customer service office can be reached at: 1-877-668-0781 if you have any questions or concerns. Live representatives are available Monday-Friday from 8:00 AM to 4:30 PM EST. You can also leave a voice mail after hours and a representative will return your call on the following business day. We look forward to assisting you.
Sincerely,
ESPChat.com Customer Care
Following your request our customer service has canceled your membership to ESPChat.com and issued a refund to your credit card. An email confirmation has been sent to your email address. You can also contact our customer service office if you have any questions or concerns: 1-877-668-0781. You had two accounts set up with ESPChat.com. One account was active and the other account was inactive. You may have logged in to the inactive account by mistake which is why it would show that your membership has expired.
Sincerely,
ESPChat.com Customer Care
We just want to assure you that ESPChat.com is not a scam. We have thousands of satisfied clients. We stand by our money-back guarantee 100%. If you wish to receive a refund, please contact our customer service office at: 1-877-668-0781. We look forward to assisting you.
Sincerely,
ESPChat.com Customer Care
If you need assistance with your ESPChat.com account, please contact our customer service office at: 1-877-668-0781 if you haven't already. We look forward to hearing from you.
Sincerely,
ESPChat.com Customer Care
If you need assistance with your account, please contact our customer service at: 1-877-668-0781 if you haven't already.
Sincerely,
ESPChat.com Customer Care
First of all, we do not want you to be worried. ESPChat.com is a legitimate site and we would never use your credit card information. Our goal is to help our customers by connecting them with live psychics who are available everyday to answer their questions. We have hundreds of satisfied clients who log in daily to use our services. It is because of these satisfied clients that ESPChat.com is here today. We would not be here if we were giving fake log in information, or sending threatening emails to our customers. You can read actual testimonials from real customers by visiting our blog: http://espchat.wordpress.com/
Our online chat rooms are open daily from 9:00 AM to Midnight EST. This is advertised on our website and in our email offers.
If you need assistance you can always call our customer service office at: 1-877-668-0781. Live representatives are available Monday-Friday from 8:00 AM to 4:30 PM EST. You can even call after-hours or on the weekends to leave a voice mail and a representative will return your call on the following business day.
We hope to hear from you.
Sincerely,
ESPChat.com Customer Care
To receive a refund from ESPChat.com, please contact our customer service department at: 1-877-668-0781. We hope to hear from you.
Sincerely,
ESPChat.com Customer Care
To receive a refund for ESPChat.com, please contact our customer service at: 1-877-668-0781. We would be happy to assist you.
Sincerely,
ESPChat.com Customer Care
We want to assure you that this is not a scam. We stand by our money back guarantee and will happy to assist you with getting your refund. Please contact our customer service office at: 1-877-668-0781.
Sincerely,
ESPChat.com Customer Care
At ESPChat.com we stand by our money-back guarantee 100%. If you wish to receive a refund, simply call our customer service number: 1-877-668-0781. We are open Monday-Friday 8:00 AM to 4:30 PM EST. We hope to hear from you.
Sincerely,
ESPChat.com Customer Care
On ESPChat.com, a psychic is available to answer all of your questions everyday from 9:00 AM until Midnight EST for no additional charge. To take advantage of this service, you must go to: www.ESPChat.com and log in with your user name and password. If you are unhappy with the service for any reason, you can call to receive your money back. Our phone number is: 1-877-668-0781. We hope to hear from you.
Sincerely,
ESPChat.com Customer Care
Our monthly membership is an optional upgrade. It is simply a bonus offer that we extend to all of our yearly members. The $24 membership gives you unlimited access to the Group Psychic Chat 7 days a week from 9AM to Midnight EST for one full year.
If you have any questions concerning your account, please do not hesitate to contact us: 1-877-668-0781.
Sincerely,
ESPChat.com Customer Care
We just want to confirm that the yearly membership costs a one-time fee of $24.00. You are not charged $24.00 monthly. If you followed the instructions for cancelling your membership, then we suspect that the transaction you are seeing is your refund. Please contact our customer service office so that we can confirm this for you: 1-877-668-0781.
Sincerely,
ESPChat.com Customer Care
The three card tarot reading is a free reading that you should receive in your email before you sign up. If you did not receive it, please contact our customer service: 1-877-668-0781.
Our monthly membership is a completely optional upgrade. There is no penalty for not signing up. It is simply a special offer that we extend to all of our yearly members. With your $24 membership you have unlimited access to the Group Psychic Chat 7 days a week from 9AM to Midnight EST for unlimited group consultations.
If you have any questions concerning your account, please do not hesitate to contact us: 1-877-668-0781.
Sincerely,
ESPChat.com Customer Care
Your refund was processed on July 30, 2012. Refunds take about 3 to 5 business days to process. We are sorry that you have decided to cancel out your membership, but please know that you are welcome on our website any time.
If you have any questions, please contact our customer service: 1-877-668-0781.
Sincerely,
ESPChat.com
The yearly membership gives you unlimited access to our Group Psychic Chat on ESPChat.com for one full year. You can visit the chat room everyday between the hours of 9:00 AM to Midnight EST. The cost for this service is just $24.00 for one year. There are no additional charges. If you wish to do a Private Consultation the prices range from $2.99 to $5.99 per minute which is a much lower cost than most sites or phone services out there.
Our website did experience some technical difficulties for a few hours on Thursday July 26, 2012. This may be why you could not access the site map. We apologize for any inconvenience that this might have caused. Our customer service office is available to help you Monday-Friday from 8:00 AM to 4:30 PM EST. We can be reached at: 1-877-668-0781. If you call after hours you may leave a message and a representative will return your call on the following business day. We hope to hear from you.
Sincerely,
ESPChat.com Customer Care