This feature is only available for Enterprise account members. Any incoming complaint will be placed under a 72-hour hold before it goes live to the public on the Scambook website. If you address the complaint by initiating it for resolution within the 72 hours, you will have until the end of one week from the time that the complaint was submitted to resolve it to prevent it from going live. If the complaint is not resolved within that period, it will be publicly displayed.