Expecting a FedEx delivery? Watch out for a new email phishing scam. FedEx released a Fraudulent Email Alert on its site on June 12 warning consumers about the latest cyber threat, describing how the scam works and how to protect yourself if you’ve been a target.

It’s not the first time scammers have impersonated FedEx emails and it probably won’t be the last, but it’s important to spread the word. This type of email scam can result in computer viruses, identity theft or can even empty your bank account.

Here’s how the scam works and how you can protect yourself:


Phishing Email Spoofs FedEx

According to the FedEx, this scam email attempts to trick victims into clicking a fraudulent link. Using a tactic known as spoofing, the email copies FedEx’s iconic color scheme and mimics its company logo to look more official.

Screen shot of a FedEx phishing email

FedEx phishing email, June 12 2013.

As transcribed, the phishing email states:

Dear Client,

Your parcel has arrived at May 21. Courier was unable to deliver the parcel to you.

To receive your parcel, print this label and go to the nearest office.

Print Shipment Label

Although the FedEx site is unclear about the specific threat associated with the Print Shipment Label link, it most likely prompts victims to download a virus or visit a fake website designed to steal private information.


Protect Yourself: Learn to Recognize the Signs of Email Fraud

The best way to protect yourself from this fraudulent email is to spot the red flags. Learn to identify a phishing scam so you won’t click any harmful links or download malicious attachments.

Photo of red flags

Learn to spot the red flags and protect yourself.

Here are some important warning signs to look for:

1. A different return email address.

Note how the false FedEx email is sent by “Logistic Services” from “message_id93 [at] diversejobpost.com”. If the message was legitimate, this email would come from a customer service address with a fedex.com domain.

2. Phishing emails rarely use your real name or username.

This one says “Dear Client,” not “Dear John” or “Dear Jane.” A generic salutation is always a warning sign. Remember, real companies have your information on file — they’ll address you by your real name, or at least the username you’ve created to log into their site.

3. Sloppy details, bad grammar and/or poor spelling.

Companies like FedEx are no poets, but their customer service emails will use better writing than “Your parcel has arrived at May 21.” If you look closely at the above screen shot, you’ll also notice there’s a comma in the middle of the FedEx logo.

4. Unsolicited email attachments and/or requests for private information.

Remember, companies will never send unsolicited emails requesting private information like your password, account numbers, mailing address or other personal info. Never reply to a random email with any private information!

Never download an attachment or click a link in an email until you’ve examined it closely. Scammers are relying on the fact that we’re often distracted and may overlook the small details.


What to Do If You Get a Phishing Email

If you receive this email, or any FedEx email that seems suspicious, forward it to [email protected] but do not click any links, download any attachments or reply to the sender. (Most cyber scammers send these emails at random, so if you reply, you’ve just verified that your email address works and you may receive even more phishing scams.)

We also recommend running a full scan with your antivirus software, just in case, and flagging the message in your email client. This will help your spam filter block future messages.

Need help resolving a cyber complaint? Click here to submit a free report on Scambook.


See Also

4 Tips That Explain How To Avoid Phishing Scams and Email Spam
Beware “Reshipping” Job Scam on Sites like Craigslist, LinkedIn and CareerBuilder
New eBay Buy-It-Now Scam Targets Sellers with Fake PayPal Email

About The Author

Miranda Perry is the staff writer for Scambook.com, where she blogs about consumer issues, fraud and cyber security. She hopes to inspire readers to think critically about the world around them and take action to improve their lives.

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3 Responses

  1. Ann McCarthy

    Hi There I constantly get emails from fedex I just delete them

  2. JN

    I get alot of those FedX emails … The first time i got one i did click on it and it took me hours to get my computer working again … now i just delete them or hit spam

  3. JN

    now i am getting western union emails today that say … Dear Customer,

    Restriction have been placed on your account due multiple login attempt. As a valued Western Union customer, we want to let you know what this means and how to resolve the situation.

    What does it mean to have restricted access? Your account have been restricted and the following options are unavailable: • Access to your western union account online • Send money online with your debit card and bill payments

    How do I resolve the issue?


    1. Open The Attachment In This Mail Which Contains A Security Verification Page.
    2. Carefully Confirm Your details and Get secured Instantly .
    3. After Successful Verification, You Will Be Redirected To Our Home Page.

    The account restriction process helps to maintain security against online theft.

    Protecting Security of your account is our primary concern and we apologise for any inconvenience this may cause .

    Visit us to:
    * Send money
    * Check the status of your order
    * Search for Agent locations worldwide
    * Learn about other Western Union services

    We are continually improving our Web site to better serve you. Be sure to check back with us often as we add exciting new services to meet your financial needs.


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