Verizon Fios
Complaint 99422 Details

I have not had any Verizon services of any kind since LAST APRIL 16, 2011, however, they have been billing me, harassing me/bullying me (hired 3 collection agencies) to call me daily/threatening letters for $167.57 but I never had this service!
I lost ALL Verizon FIOS services (Internet, TV, and LANDLINE phone) on 4/16/2011 (and never got it back after that!) I continually CALLED FROM MY CELL PHONE AND TRIED to get it restored, and finally gave up after they scheduled a tech visit—AND CONFIRMED it in the am BUT NEVER SHOWED up, - this after THEY INSISTED that I take off from work to be in the home all day for this visit! After I repeatedly called to see where they were, I was informed that THEY CANCELLED the tech visit- WITH NO PRIOR notice to me- on the same day- the same day of the scheduled visit, the same day they confirmed it, the same day I sat home all day- MISSING WORK- A FULL DAYS WAGES! SO, I CANCELLED MY FIOS ACCOUNT…And they have been billing me ever since…for service in APRIL, MAY AND JUNE OF 2011! I called LAST year and I was even given a confirmation number for the cancellation and the credits.
I had Cablevision installed on May 7, 2011. Verizon equipment, Verizon wiring was NO longer even in my home and I even sent Verizon documentation to prove all of that, yet they are still billing me for service in May and June of 2011?
Verizon also sent me a revised final bill LAST year stating ZERO balance!
AFTER THEY SENT ME THE REVISED FINAL BILL STATING A ZERO BALANCE, THEY USED THE US POSTAL SERVICE TO SEND ME BILLS STATING THAT I OWED $167.57 for a past due balance. THAT IS MAIL FRAUD. THEY ALSO USED THE US MAIL SERVICE AFTER THEY SENT ME THE REVISED FINAL BILL (OF ZERO) TO AUTHORIZE 3 COLLECTION AGENCIES TO HARASS ME TO BILL ME FOR $167.57 for a past due balance. THAT IS MAIL FRAUD. THOSE COLLECTION AGENCIES ARE: North Shore, EOS/CCA, CBE Group.
However, a year later, they are still claiming that I owe $167.57 for a past due balance, but the dates of service are for dates that I never had service. In addition, they did not credit me correctly initially (each time I called I called for credit…..how could I possibly know that the service would NEVER be restored back? Verizon kept promising that they were “working on it.” So, instead of properly processing the credits, they only processed 2 days of credit, and then a week, BUT I NEVER HAD MY SERVICE RESTORED FROM 4/16 ON!).. When a service rep, Ms. Tyree realized the Verizon error, she tried to correct that by manipulating the dates of credit, but now, a year later, Verizon is twisting this all around, and claiming that I called in on later dates than I actually did, and they are claiming that I HAD service and they are trying to bill me! In addition to that stupidity, I received “thank you for calling” Verizon acknowledgments on my blackberry cell each and every time I called in for help (proof that I called when I said I did, and I sent those back to Verizon (FIOS), however, they are ignoring those FACTS (their own documents!). (I sent them 17 VERIZON attachments!) (THEIR OWN CONFIRMATION #S/THEIR OWN CONFIRMATION EMAILS THAT WERE SENT TO MY BLACKBERRY/EVEN MY CABLEVISION BILL SHOWING AN INSTALLATION DATE AND SERVICE DATES: PROVING THAT I DIDN’T EVEN HAVE VERIZON EQUIPMENT OR WIRING ANYMORE IN MY HOME. YOU CANNOT HAVE 2 PROVIDERS AT THE SAME TIME! VERIZON EQUIPMENT/WIRING MUST BE REMOVED PRIOR TO CABLEVISION INSTALLATION—THIS IS PER BOTH COMPANIES EQUIPMENT RULES! STILL, THEY HAVE CONTINUED TO BILL ME, EVEN HARASSING*** ME- RETAINING 3 COLLECTION AGENCIES TO HARASS/BULLY ME DAILY VIA PHONE THREATS TO MY CELL/HOME PHONE/THREATENING LETTERS. I HAVE EVEN CONTACTED THE CEO OF VERIZON, LOWELL MCADAM, BUT HE ASSIGNS “OTHERS” TO LOOK INTO THIS, AND THEY CONTINUE TO SAY I OWE $“$167.57? DESPITE THE VERY OBVIOUS FACT THAT I HAVE SENT THEM THEIR OWN “VERIZON” DOCS TO PROVE OTHERWISE. THIS IS NOW INSANE. I AM CONCERNED ABOUT MY CREDIT RATING NOW. I HAVE TRIED THE BETTER BUSINESS BUREAU BUT WHEN THEY FINALLY RESPONDED (AFTER 8 MONTHS OF IGNORING HER, THEY SAID I STILL OWE THIS BOGUS BILL OF “$167.57?).
Details are below
They billed me, bill dated 4/25 (due 5/20), “future” charges (they charge in advance) -
“TRIPLE PLAY” PACKAGE CHARGES:
VOICE: APR 25-MAY 24 (BUT I DIDNT HAVE THIS SERVICE!)
TV: April 19- May 19 (BUT I DIDNT HAVE THIS SERVICE!)
iNTERNET: April 25-May 25 (BUT I DIDNT HAVE THIS SERVICE!)
THIS BILL WAS FOR $244.04
They billed me for “past due” charges, but those charges were for the dates that had LOST SERVICE—I called, and I refused to pay, and I was assured that I would be credited that amount (By Ms. Tyree and others—this is in THEIR NOTES AND HAS BEEN VERIFIED BY MS. TYREES -this credit/credit adjustment/correction/cancellation WAS NOT DONE CORRECTLY BY VERIZON—NOT MY PROBLEM!
(They only credited me for loss of service for 2 days- April 19-20: ANOTHER VERIZON ERROR!)
I received another bill: dated 5/7, for services for “services May 9- May 24? This bill has some “adjustments” but shows that I owe “$167.57?

Mr. Morris and Ms. Martin in the CEO’s office continue to send inane letters which make no sense and refer to nonsensical information. No one can be that ignorant, so this must be a Verizon scam.
Everyone knows that Verizon bills in advance of service, so the VERY FIRST BILL I RECEIVED WHEN I FIRST STARTED WITH VERIZON WAS AN ADVANCE BILL OF SERVICE. FOR THEM TO NOW SAY THERE IS A PAST DUE BILL IS A BLATANT LIE. THEY OWED ME A REFUND FOR THAT FIRST PRE PAYMENT OF SERVICE YEARS AGO. PERIOD. I LOST SERVICE LAST APRIL 16, 2011; NEVER GOT IT BACK; PERIOD. I DO NOT OWE VERIZON ANY MONEY; HOWEVER, I DID SUBMIT A BILL TO VERIZON FOR A DAY OF LOST WAGES, AND MEDICATION AND I DO EXPECT TO BE PAID; THEY ARE PAST DUE AND I WILL BE CHARGING INTEREST SOON!