Verizon Fios
Complaint 93118 Details

I started cable & Internet service with Verizon Feb. 2011. In sept. 2011 I cancelled the cable service but kept the Internet. I spoke with 3 different customer service reps that month trying to see how I could lower the Internet bill since it was going up to $80 a month due to not having the cable service anymore. The only option I was given was to lower my Internet speed which was not going to save me very much.
I called customer service on March 14 to cancel the Internet service because I found the same speed with another company for half the price. The customer service rep I spoke with told me that I could sign a 2 yr contract and pay $54.99 a month without having to lower my Internet speed. Needless to say after hearing this has been an option all along I was very upset. I asked to speak with a manager about this since I have been over paying since September. The manager that got on the phone told me that it is my responsibility to check online, flyers and advertisements to see what the current offers are.It is Verizon's responsibility to make sure that the customers are aware of all options especially when they call asking for ways to lower their bill. I asked the manager I spoke with if i could speak someone higher than her in management & she took my number down and of course I have not heard back. I filed a BBB complaint on March 16 and on March 19 BBB contacted Verizon and I still have not heard anything from them. They have until April 2 to respond but if I was concerned about a complaint on my business I would have responded by now.