Virgin Mobile
Complaint 83973 Details

  • Date Occurred: 03/06/2014
  • Reported Damages: $129.99
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I purchased a mobile phone, an LG Optimus-V, about 3 or 4 months ago, I am now on my 3rd phone and it is defective also. I asked Virgin to let me upgrade to another phone and they said that I couldn't do that without buying a new phone. I told them that I would be glad to pay the difference between the one I have now and the price of the upgrade, which would be about $50.00, and they said that they couldn't do that. The phone is still in warranty and still they refused to make it good, I told them that the phones are defective and still they refused.

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Comments

  • Aimee
  • Aimee SBID #a4f3646dd4
  • Posted 08/11/2014
  • i'm having exactly teh same problem. i got a blackberry a year ago and i have had 4 new ones and sent it off a further several times for repairs. i too asked for an upgrade and they said no!!!!! disgusting
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  • doubleyeakitty
  • doubleyeakitty SBID #09fcc81847
  • Posted 04/15/2013
  • Same here. Try 6 replacements on the Samsung Intercept in a year. The last one couldn't even be activated, because the MEID number wasn't in the computer system. I'm filing a complaint. Maybe we should start a class action law suit against them.
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Business Profile Summary

  • Virgin Mobile logo

Company Statistics

  • Complaint Against Virgin Mobile
  • Complaints Filed: 18
  • Reported Damages: $4,145.99
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.