Lombardi Publishing
Complaint 82966 Details
- Date Occurred: 02/01/2014
- Reported Damages: $900.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I subscribe to Lombardi's Profit Taker and Pump and Dump subscriptions in early February 2012. Pump and dump sent me an email with password to their website. But it doesn't work at all. I sent a few email to them about the problem and I received NO response at all!
After two weeks, I decided to terminate both my subscriptions with the Lombardi's Profit Taker and Pump and Dump subscriptions because I don't find real value in these two subscriptions. I have to write many emails because they either don't response or ask me to call a number.
I told them, just terminate my subscriptions and refund the pro rated unused portion of the mount which they have deducted through my credit card. Again, I have to write a few times to them.
Their lack of response to my request to terminate and refund the pro-rated unused portion of the subscription is unprofessional and just turning a deaf ear to my many repeated attempts to get my money back.
This to me is highly unprofessional. Quick to deduct from my credit card. But after a number of emails, I have yet to receive a proper response from them.
From this encounter, I doubt their sincerity in resolving a problem. I will warn all my friends from buying the subscriptions from them.
- Yeo SBID #f1be78bacf
- Posted 03/04/2014
Comments
- Lombardi007 SBID #0b4a67bb25
- Posted 03/05/2014
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Dear Yeo,
Thank you for taking the time to advise us of this situation.
Our objective is to help our customers reach their goals via financial security, financial independence or physical well-being. We publish several hundred information products and periodicals. It is our goal to provide all of our subscribers with an extremely positive experience in regards to every aspect of our service.
In response to this comment, we responded to your emails within 48-hours of receipt, requesting that you contact a member of our Customer Service Team. Please know that it is our practice to speak with the registered account holder on the phone to address issues in an appropriate forum, verify specific account information, and discuss alternative subscription options.
This being said, we sincerely apologize for any frustration, or inconvenience this may have caused you. A full refund has been processed, which may take up to 3-business days to reflect in your account.
Yeo, we welcome the opportunity to discuss your concern. Please email me directly, should you feel the need to follow-up. We are hoping that this situation does not dissuade you from doing business with us in the future.
We have served over one million customers in 141 countries, we have been in business since 1986 and we have an A rating with the Better Business Bureau.
Thank you,
Rick Johnson
Senior Manager, Customer Service
Lombardi Publishing Corporation
1-866-744-3579 ext. 222
[email protected] -
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Company Statistics
- Complaint Against Lombardi Publishing Company
- Complaints Filed: 11
- Reported Damages: $2,608.40
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