AccountNow, Inc.
Complaint 77864 Details

On 2/14/2012 my prepaid card was restricted because unknowingly I exceeded a 3000.00 card to card transfer limit. I contacted Accountnow on 2/14 and they ask that I fax in my license, social card, and a current bill. Promptly I faxed the items from firestone where I was having my truck fixed and my card was declined. I have 2570.00 on this card. I have been faxinf these same documents in atleast 5 times a day since 2/14. I have contacted Accountnow daily atleast 5 times a day just for them to tell me that they havent received my faxes. On 2/16 I was told that my faxes was received and to give them 1-3 business days to review them. I contacted accountnow on 2/21 and was told by several reps that my documents havent been received yet. I have become very impatient because i get a different story everytime I call. The only thing they tell me is to keep faxing the documents. I feel like if they havent received them by now they will never receive them. I have several bills and I need help with this situation ASAP.I live in Alabama and California is very far from here. I called them yesterday and was told that I need to contact the people who did the card to card transfer to my card and have them fax in documents. I have been unable to get in contact with these people and feel that this isnt fair to me. I live off of this card and have my payroll checks direct deposited that have been rejected and sent to God knows where. Please help me get my money off of this card and accountnow will have to never worry about me as a customer again.I am lost as to any other way that I can get these documents to them and get my money.