Complaint 76859 Details

  • Date Occurred: 02/21/2014
  • Reported Damages: $35.40

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

While doing a search, their site came up which stated for $2.95 for 1 yr subscription for searches, so I gave my cc info and then visited their site, finding absolutely Nothing that was of any value whatsoever.
I left the site, then rec'd an email from Spokeo with "my receipt for $35.40!!!" I have demanded a full refund, but should not have to spend time dealing with this.....clearly misrepresenting themselves.

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  • Spokeo
  • Spokeo SBID #626fa296e3
  • Posted 10/09/2014
  • Dear Jane,

    I apologize for the late response. We only recently been able to assist customers with complaints in this manner. Please allow me to clarify our billing system. Because you had selected our 12-month plan, a total of $35.40 has been deducted. Because this provides you access for the full term, the average cost is $2.95 per month, which is the amount you may have been confused with. To make this even more prominent for our payers, we include this information as part of the disclaimer which has to be agreed to before the purchase is processed. I do apologize again if this was unclear in any way.

    If this issue has yet to be resolved, please feel free to email us at support@spokeo.com and reference this complaint, and we will gladly assist you further.

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Business Profile Summary

  • Spokeo.com logo

Company Statistics

  • Complaint Against Spokeo.com
  • Complaints Filed: 50
  • Reported Damages: $3,804.20
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.