Cricket Wireless
Complaint 72247 Details

i got the zte chorus muve music phone online from mycricket.com, i called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. i believed him and went with the $45 plan and not only did i not have access to my music feature i ran out of minutes in 2 weeks, i called and was told that the $55 plan works for that phone so i put $55 on the phone, still no music feature and i called the automated system to check on when i had to put more money on and was told i was on the $45 plan and had $9.45 extra on my acct, i called and was told that the $55 plan isnt available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they dont offer refunds, i asked for a supervisor and was placed on hold for 35 min, i hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they dont offer refunds. ridiculous!!