At Cost Flights
Complaint 68926 Details

  • Date Occurred: 02/02/2014
  • Reported Damages: $1,000.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I called ‘At Cost Flights’ on 1/31/12 to buy plane tickets to Ireland for myself & my family. I spoke with Dan. This trip is to visit my Fiance's parents, who live in Ireland. They are older & gravely ill. I was told that the total cost of flights would be $6,270.00. Including 4 tickets 6/29/12-7/14/12 at $4,992.00 & one ticket 6/29/12-7/5/12 at $1,278.00. This was confirmed verbally by phone several times. I was told that there might be an additional “YQ Surcharge” charged by the airline “at the time of travel”. I was never told that if this was needed they would take it from the credit card immediately. Dan sent me an email & told me to open it & follow his directions. I was told that the sole purpose of this was for “TSA clearance for the No Fly List”. Dan said to open the link in the email & to immediately scroll toward the bottom of the screen until I saw Red codes. I was told to confirm that all travelers’ names were spelled correctly. Once I confirmed this, I was instructed to click the confirmation box & electronically sign, which I did. I received another email, which I was told by Dan to ignore. He said that the only email I needed to concern myself with was the one he was going to send me directly (this included itinerary but no financial info). On 2/2/2012, Dan called stating that he had just found out that the airline has charged “YQ charges” & that they had immediately charged these to my credit card so there is not enough funds to complete the transaction for my Fiance’s ticket. I was told that if I wanted to have the additional ticket, I would need to give them almost $1,500.00 more (I do not have an exact amount as this amount was changed several times during our conversation). I am now being told that the total for our tickets would be $7,250.00!! I was told that to cancel the tickets would cost $300 per ticket. Every time I asked to speak with a supervisor, I was told by Dan that he is the supervisor. I called the American Airlines, Michelle, who pulled up our tickets & said that all taxes, fees & surcharges are already included. I was told by the airline that the amounts I was being charged by At Cost Flights are not correct. I was also told that this would have been cheaper had I booked it with the airline, even though the At Cost Flights website (www.wholesaletraveler.com) guarantees lowest rates & no booking fees. I called Dan & told him that I had spoken to the airline. Dan got very confrontational & told me that it was not the airline like he had previously said, that it is now the airport charging the fees. He told me that if I wanted to get nasty that he could get nasty because I verbally agreed & signed a legal document giving permission for all charges, which I did not. I NEVER verbally agreed to anything other than $6,270.00 & made it very clear that there was only $6,300.00 on this card. The signed legal document has turned out to be the web link I was rushed through & told specifically to scroll past the dollar amount (which I never saw until now) & to go directly to the names. The fact that this dollar amount is listed on this document, which I was directed to completely disregard, shows that these people intended to overcharge me all along. Even though Dan is now claiming that he just found out about these fees this morning, they were apparently added 2 days ago, without my knowledge. I spoke to a man who Dan said was the District Manager today 2/2/2012. ‘Frank’ says that he will review the audio tapes & call me back with his ‘decision’. Unfortunately, I cannot make sure that we have the tickets to get to Ireland for this trip until this is resolved as the money that went to this company was all that we have. The addition of these ‘fees’ which were charged without my permission has taken the funds necessary to pay for my Fiance’s ticket. I have been misled & every step of the way I have been told something different by everyone involved.

2/3/12 – I did not receive a call from Frank so I called at 11:45am. He did not remember me and said that he had been having people searching for flights for me, as if I was just calling to book travel. When I reminded him of our conversation he said that he would need to call me back in 20 minutes. I did not receive a call. I called again at 1:45 pm and spoke to Mike. I stated that I was supposed to receive a call back from Frank & did not hear from him. I was placed on hold. The recording stated that I was the 11th caller & my wait time would be 48 minutes. I waited 5 minutes & called back. As soon as I mentioned who I was, I was immediately placed back on hold, before I could even finish my sentence. The recording stated that I was now the 13th caller & would wait for 52 minutes. It is clear to me that there is no intention to resolve this issue as no-one will even speak to me when I call.

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Business Profile Summary

  • At Cost Flights logo

Company Statistics

  • Complaint Against At Cost Flights
  • Complaints Filed: 4
  • Reported Damages: $6,308.65
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