GrabSwag.com
Complaint 6496 Details

  • Date Occurred: 07/21/2013
  • Reported Damages: $99.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I thought I was registering in order to be able to bid on products. I believed my credit card was going to be used once I actually made a purchase. The next thing I knew, there was a message saying, "thank you for your purchase." My card was charged $99. I initially thought it may not be such a bad thing, but as I watched I KNEW it was NOT something that I wanted to do. Each time time expired, a new 15 seconds was placed on the clock. I watched about 2 hours on ONE item that only had 15 seconds left on the clock.

I called and explained that it was something I was not interested in and requested my money back, they said, they were only able to return 50% of my money and I could keep the bids, although the bids may not lead to any actual purchase.

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Comments

  • Michael
  • Michael SBID #N/A
  • Posted 07/24/2013
  • Hi Bernay,

    First off, I am sorry to hear that your experience on GrabSwag so far has been less than positive. Based on your feedback, I think it is important to understand how our website works. Auctions start at various times ranging from 1 hour to 24 hours generally. Once an auction gets below 15 seconds, each time a bid is placed by a user, the clock resets itself to 15 seconds. When the timer reaches 0:00:00, the last person to bid wins the right to product at the winning price. All those who do not win the item have the option to "grab it now" for the price of the product less the cost of their bids. So the absolute worst case scenario is that you have the right to purchase the product for retail value using the value of your bids. Some auctions for high-ticket items tend to last longer because the value gets bid up more.

    For example: it is common for Apple iPads to go for anywhere from $20-$80 (a tremendous value). But what that means is that there are 2,000-8,000 bids placed. Such an auction would generally run at least a couple hours in the sub-15 second stage which you describe. Our "Average Price" advantage item can tell you the average winning price of that item historically to help you bid smarter.

    I am including links to our Frequently Asked Questions and GrabSwag University pages. I think looking these over would be very helpful in learning how to use our site.

    https://www.grabswag.com/help/faq

    https://www.grabswag.com/gsu

    You had also mentioned that you were surprised by the initial $99 charge to your card for the bid pack you purchased (142 bids). I am attaching a link below to our sign-up form. We try to make our pricing very clear to our users.

    http://imageshack.us/photo/my-images/231/screenshot20110725at329.png/

    GrabSwag can be a very fun way to shop and produces huge savings to our auction winners. I really hope you will give it a shot!

    Thank you for voicing your concerns. I hope this finds you well.

    Best Regards,

    Michael Andrews
    Chief Operating Officer, GrabSwag.com
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  • Stephanie
  • Stephanie SBID #N/A
  • Posted 07/25/2013
  • I did some investigating into grabswag after being ripped off by these cronies and i found out who was behind this scam. GrabSwag.com, is a scam, partnered with a company called IMM Interactive/Copeac which is owned by Mike Krongel, which is a scam affiliate network that sends consumers to these sites via fake news articles and gets paid for it. If you click on one of the fake news sites that they are running below, and in internet explorer use webpage privacy, you will see emediatrack.com, on the privacy, which is owend by IMM Interactive/Copeac ( This is how I found out who was behind it). IMM Interactive and Mike Krongel has duped consumers out of millions of dollars says the FTC, by running fake news sites, like the one linked below, and they are currently being sued by the FTC, for false advertising and deceptive marketing practices, for using fake news websites like the one linked below. Here is a link to the lawsuit: http://www.ftc.gov/os/caselist/1023232/index.shtm

    The FTC is trying to stop them but apparently can't. Lets get these people shut down!!! Report GrabSwag and IMM Interactive/Copeac, to the FTC, Attorney Generals, BBB, IC3, FBI and lets get a class action lawsuit going against both of these companies scambook!!!

    Here is one of their fake news sites they are behind, which if you do webpage privacy in internet explorer on the grabswag page, you will see " emediatrack.com" which links you straight to Copeac/IMM Interactive: http://www.consumerinfonews.com/deals-of-the-century/index4.html

    Here is a link to the IMM website and the grabswag site that says free, yet charges you $99 : http://www.imminteractive.?com

    GrabSwag: https://signup.grabswag.co?m/index_v2.php

    The contact information I have is:

    Mike Krongel
    IMM Interactive/Copeac
    135 Crossways Park Drive
    Woodbury NY, 11797

    Phone: 631-719-1250 x 3121

    emediatrack.com
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  • GrabSwag
  • GrabSwag SBID #N/A
  • Posted 07/29/2013
  • Dear Bernay, we appreciate the feedback. We are a fairly new company and could use any feedback that you can provide us with. If you are truly a valid customer please contact us on the customer service number on our website or the one located in your welcome email, so that we may assist you.
  • Was this helpful?

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Business Profile Summary

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Company Statistics

  • Complaint Against GrabSwag.com
  • Complaints Filed: 250
  • Reported Damages: $24,605.18
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