Emerald Lux
Complaint 61077 Details
- Date Occurred: 01/11/2014
- Reported Damages: $179.85
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was lead to the Emerald Lux FREE Starter Kit from an MSN News report about the success rate of e-cigarettes. Paid just $4.95 for shipping this kit and gave it as a Christmas gift. I thought: this is great! A reputable website referenced me so this has to be an honest and reputable company to buy from. I was so wrong... In early-January I received a package with refill cartridges that I did not order. I checked my bank account and found that it had been charged $69.90 for the refills. I then also learned they had charged me $109.95 for the "FREE" Starter Kit. I contacted customer service requesting a shipping label for the cartridges, and a refund for the charges. I was shocked at the customer service reply that essentially said "too bad, you signed up for it". I explained that I was NOT aware that by choosing an Emerald Lux "FREE" starter kit I would be charged for that kit (how is it FREE then?) and automatically charged/shipped refills. I am giving them 2 business days to apply the refund & send a label before I contact my credit card company to dispute the charges. Based on how many scam-reports I have seen with this company, I don't forsee any problems. What a scam!
- Jane SBID #2520c6f21a
- Posted 01/18/2014
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Company Statistics
- Complaint Against Emerald Lux
- Complaints Filed: 145
- Reported Damages: $19,699.44
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