Global Readers Services
Complaint 60425 Details

Over the past few months I've received several calls (to a number registered with DO NOT CALL) from an agency wanting to "verify I am receiving the magazines I ordered." My standard answer was, "I didn't order any magazines, take me off your list." Today I received a similar call from a "Nicole" at "Readers Services" (number on caller ID was 1-800-555-1212) asking the same thing. She said I had signed up for a set of magazines including GLAMOUR, ROLLING STONE, SHAPE, ELLE, and others, for 5 YEARS, and a monthly charge of around $69. I told her I never did that; she said she could reduce it but not cancel it, again because "the magazines are preordered from the publisher." So she did that, agreed to send me all the details in the mail (she said it would come from Ft Meyers, FL) and sent me to "John" her supervisor. John asked me to verify my credit card number; he gave me the expiration date of 2013 but none of my cards have that expiration date. I refused to give him a credit card number. But he said he could not process the "reduction" without a valid card and without a valid card they would report me to a collections agency so, yes, I finally caved and gave him one. Then he passed me to his "bookkeeper" who proceeded to ask me a number of questions including one about my income. I refused to answer; he said he needed a number so I said $100/month. He said he couldn't process my reduction if I was going to "play games." At that point I told him I did not have to answer his questions and I hung up on him.
I then called my credit card company and learned that these people had charged me $59 (though they said the first payment would not be charged until the 1st of next month). I put a freeze on my card and will call tomorrow to dispute that charge and have future ones blocked. Then I filed several complaints with various agencies.