GrabSwag.com
Complaint 6037 Details

  • Date Occurred: 07/16/2013
  • Reported Damages: $99.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I found the link on FB. I went thru the registration process thinking that the CC info would be kept in case I won a bid. I was charged $99.00. I immediately sent an email to their support link (7/16). As of 7/21 I did not get a response. I also (7/16) called my credit card company. He told me to try and work out the refund with the merchant but if I was unsuccessful, dispute the charge and they would take care of it. On 7/21 I spoke with "Agent 427" at Grabswag. She informed me that they do not issue refunds. After some arguement I was offered 50%. I told her that was not good enough. She then offered 75%. I almost took it to put this thing behind me but I am so tired of companies like this gettng away with rip offs. I told her never mind. I would report them and have my credit card company deal with it. Even magazine subscriptions give you a 3 day cancellation period. I do not see how this can be legal.

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Comments

  • Michael
  • Michael SBID #N/A
  • Posted 07/24/2013
  • Hello Donna,

    I am terribly sorry about your experience with customer support. This is not how this should have been handled. I am noting the Agent # you have posted.

    I am sorry about the lack of email response. We admittedly had an issue with email support for a brief period this month. I am glad you had the chance to call in.

    I hope we can still resolve this through a full refund rather than a dispute with your bank.

    If you want to email me your customer info direct, I will personally handle your issue to resolution. [email protected]

    Thank you for pointing out some obvious areas of improvement. The only way we will get better is through user feedback like this!

    Michael Andrews
    Chief Operating Officer, GrabSwag.com
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  • Stephanie
  • Stephanie SBID #N/A
  • Posted 07/25/2013
  • I did some investigating into grabswag after being ripped off by these cronies and i found out who was behind this scam. GrabSwag.com, is a scam, partnered with a company called IMM Interactive/Copeac which is owned by Mike Krongel, which is a scam affiliate network that sends consumers to these sites via fake news articles and gets paid for it. If you click on one of the fake news sites that they are running below, and in internet explorer use webpage privacy, you will see emediatrack.com, on the privacy, which is owend by IMM Interactive/Copeac ( This is how I found out who was behind it). IMM Interactive and Mike Krongel has duped consumers out of millions of dollars says the FTC, by running fake news sites, like the one linked below, and they are currently being sued by the FTC, for false advertising and deceptive marketing practices, for using fake news websites like the one linked below. Here is a link to the lawsuit: http://www.ftc.gov/os/caselist/1023232/index.shtm

    The FTC is trying to stop them but apparently can't. Lets get these people shut down!!! Report GrabSwag and IMM Interactive/Copeac, to the FTC, Attorney Generals, BBB, IC3, FBI and lets get a class action lawsuit going against both of these companies scambook!!!

    Here is one of their fake news sites they are behind, which if you do webpage privacy in internet explorer on the grabswag page, you will see " emediatrack.com" which links you straight to Copeac/IMM Interactive: http://www.consumerinfonews.com/deals-of-the-century/index4.html

    Here is a link to the IMM website and the grabswag site that says free, yet charges you $99 : http://www.imminteractive.?com

    GrabSwag: https://signup.grabswag.co?m/index_v2.php

    The contact information I have is:

    Mike Krongel
    IMM Interactive/Copeac
    135 Crossways Park Drive
    Woodbury NY, 11797

    Phone: 631-719-1250 x 3121

    emediatrack.com
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  • GrabSwag
  • GrabSwag SBID #N/A
  • Posted 07/29/2013
  • Dear Donna, we appreciate the feedback. We are a fairly new company and could use any feedback that you can provide us with. If you are truly a valid customer please contact us on the customer service number on our website or the one located in your welcome email, so that we may assist you.
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Business Profile Summary

  • GrabSwag.com logo

Company Statistics

  • Complaint Against GrabSwag.com
  • Complaints Filed: 250
  • Reported Damages: $24,605.18
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