Shoppers Direct aka SD Enterprises
Complaint 58165 Details

Shoppers Direct (SD Enterprises) somehow got my card # without my knowledge or my permission. When I noticed the $3.95 charge deducted from my account, I called them. The rude customer service person adamantly stated that it was non-refundable & that I agreed to the charge. Which is completely untrue!. She kept saying "would you like me to play the recording"? "You agreed that the last four digits were of your card number." I kept trying to explain that the person who called me had given me a confirmation code for receiving a $10 gas card & $10 Wal-mart card -that just so happened to be my last four digits of my card #. I asked how they got my card number in the first place & was told that it was from another company (Mobil Services), when I agreed to try some program.
As much as I tried to explain how I never agreed to try any program, they wouldn't listen & kept referring to the recording. I said that I didn't care what it said on their side, I know what I said. I said I did NOT want to try any program or be charged for anything & that he stated that it was "no problem, you won't be charged for anything & the four digit code was my confirmation number for receiving the two free $10 gift cards."
No one will listen - I repeatedly asked for a supervisor & they all just kept saying how the $3.95 was non-refundable because I agreed to it & added that I was lucky I called when I did because I would've been charged an additional $14.95 for their program. I have no idea what their program is!
She stated that "the info to receive the $10 gas & Wal mart card is in the mail & would be received within 7-10 days", then stated "or it may be 10-14 days" & then added "I'm not sure when you will get it".

I called the Mobil service company (the number that SD gave to me) & asked how they got my card number when I never gave it out to anyone. They have no knowledge of Shoppers Direct or SD Enterprises & have no record of my name or card number. This is so frustrating!
So, I'm out $3.95 for absolutely nothing!!! Now I have to just wait to see if some other mysterious charges appear?! I'm really afraid of what these companies may do with my card, which is my debit card...