CoachsFactoryOutletOnline.com
Complaint 56304 Details

I am going to post the emails that are between the website's customer service and I. I am sorry the pictures would not post, but all in all the company has basically told me tough SH&% in the last email he sent me. I am so mad that I allowed this to happen, but I really thought this website was legit because there is an actual link to COACH.com on website. Coach is usually pretty strict about false websites and making sure that they don't exist. Read carefully what customer service has responded to me. Also, I read all the reviews on the website as well... they were all good. I didn't realize that even as a 'member' you can't even write a review! It doesn't even give you the option! Go figure! Here's the email:

EE707020967CN-tracking # I will send u a picture of what I ordered and two pictures of what you actually sent me following this email.
I thank you again for a prompt response,
Candice

Sent from my iPhone

On Jan 6, 2012, at 1:53 AM, Troy Worcester <[email protected]> wrote:

Dear friend,
Thank you for your letter.
Sorry to hear that.?
Would you please provide us the photos of the item we have sent to you,including the photo of the tracking number. It's aviable for us to process the problem.
Please don't worry.We had reported this case to our manager and will try our best to solve the problem for you.Hope you can understand.
Sincerely
Customer service


On Fri, Jan 6, 2012 at 7:42 AM, Candice <[email protected]> wrote:
From: Candice
Email:

------------------------------------------------------

I received my order today 1/5/2012. I am COMPLETELY dissatisfied with the
product you have sent me!
This is NOT the purse that I ordered. It is COMPLETELY different and not an
original Coach as your website represents. If you are going to be sending
FAKE products your website should represent that SOMEWHERE... even if in the
fine print. I would like a refund and directions on how to send it back.
Also I would like to know how the refund process goes.

Thank you for a prompt response,
Candice


You're company is a disgrace. I will be reporting your website as well as writing bad reviews everywhere I can to defer people from ever ordering crappy FAKE coach purses from you.

With much regret,
Candice

Sent from my iPhone

On Jan 7, 2012, at 12:48 AM, Troy Worcester <[email protected]> wrote:

Dear customer,
Sorry to hear that.
It will take almost 20 days for the item to reach us. On their way back, our Customs House may and can detain them, then, it is really likely that we won't get them back. So, if that happens, it will be a great lose and bad thing for both of us. You know you need to pay for the postage and restocking fee.We just can refund your money when we receive the returned items.
For the consideration of your benefit,i think you can sell the items to the people around you or send to your friends as a gift. You know they are very popular?And we will provide you a big discount on the new order here.
.How do you think about that suggestion.
Wish you a happy day.
Sincerely
Customer service


On Fri, Jan 6, 2012 at 8:49 PM, Candice wrote:
The first two pictures are of the product I actually received from your company. Clearly fake, bad stitching, light as a feather. The straps are different and it doesn't even have the longer strap as advertised on your site. The stitching is also a different color. It is NOT what is advertised on your website to purchase; not even close.







This last picture is what prompted me to pay you. It is CLEARLY a true coach purse, perfect stitching (different color than the one you sent), correct tags, and a completely different style of purse!




If you would have had an actual photo on your website of what you were going to send me I would have NEVER ordered from you.

EE707020967CN- here's the tracking # again.

Candice

Sent from my iPhone