Ford Motor Company
Complaint 5457 Details

  • Date Occurred: 07/19/2013
  • Reported Damages: $1,700.00
  • !

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I recently had my sparl plugs changed on my 2004 F150 Ford pickup. I had the work done at Peterson Ford Oconto Falls Wis. They told me the cost is usually around $400.00. When they got done the bill was $17090.00. They said one of the spark plugs broke off in the head therefor they had to take the head off to remove it. I was told this problem exists because of the design of the engine. I think this is a ford engineering mistake, and they should help pay for this repair bill. Please advise how I should handle this problem. Thanks

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  • tim
  • tim SBID #8a9bfb4e43
  • Posted 10/26/2013
  • fred. I just read your report. that sucks. sorry to hear that happened to you. couple of things I might suggest to you about this. first of all, I am an engineer myself, not a janitor or garbage man talking to
    I also have a 2004 f150 with the 4.6 v-8. these are the ford triton engines and have been around for over 20 yrs now. and have used the same spark plugs from the first engines. they are deep seated plugs and are tough to get at. granted, ford designed that crap but overall the triton is a great engine with few problems. the plug was made by motorcraft if it was an oem plug and could have had a defective plug. i.e, a tiny fracture in the thread or a stress point in the metal itself. first question I'd ask you is if the engine at anytime been exposed to water? high water, or have you ever washed your engine at a car was etc? water could have bypassed the seal and overtime corroded the plug. but, and heres my opinion, even if it had been, that was more the fault of the mechanic, not fords. if a plug does not want to release due to corrosion or any other reason, only an idiot would lay down on it with a break over bar until they twist off the plug. the solution is to flood the plug with penetrating oil and allow it to sit overnight in a pool of penetrant and try it again next morning. you dont muscle it off with a cheater bar. that was a stupid thing to do. but most mechanics I've met arent very bright. secondly, even if he did twist off the plug, he could probably get the stem out by using an easy-out tool or a left handed drill bit. thirdly, if that didnt work, he could drill the plug stem out completely using a drill slightly smaller than tap size and then cut the remains out with a tap. or drill the threads out completely and then tap the hole and install a heli-coil which would bring the threads back to plug size. helicoils work very well and parts houses sell kits for them exclusively for spark plug sizes. removing the head was the last resort if all else failed. I would call this mechanic stupidity myself and hold the dealership ressponsible before blaming ford. as I mentioned, I am an engineer myself. but I am also a competant machinist and have worked with machine tools for over 40 years. and I can just about assure you that I could have removed that plug and/or remedied this without removing the head of that engine. my opinion...........the mechanic is a baffoon
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Business Profile Summary

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Company Statistics

  • Complaint Against Ford Motor Company
  • Complaints Filed: 41
  • Reported Damages: $990,896.65
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