COMPLAINT FILED UNDER:: GENERAL CONSUMER PRODUCTS / MEMORYLANEDVD.COM
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MemoryLaneDVD.com
Complaint 4634 Details

  • Date Occurred: 06/29/2013
  • Reported Damages: $108.72
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered a Dynasty dvd set and received their confirmation letter.
When the set arrived, it was a complete scam - no colour - no sound - no subtitles; made in China.
They have not answered my complaint and the website does not seem to exist any more

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Comments

  • Claude
  • Claude SBID #N/A
  • Posted 07/14/2013
  • Beware, there now seems to be another site that has cropped up with exactly the same presentation: http://www.crashreadybackup.com
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  • Mike
  • Mike SBID #N/A
  • Posted 08/07/2013
  • Contact [email protected] - I eventually got a response from them and that's where it came from. Be patient and hang in there; it's possible to eventually get a refund. The return shipping address I finally got from her was:
    Name : Lin SX
    Address (street) : Guangzhou shi san yuan li 57 hao
    Postal Code : 510400
    City: Guangzhou
    Country : China
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  • Claude
  • Claude SBID #N/A
  • Posted 08/21/2013
  • Mike, they expect me to post pack the dvds (at a cost of $31.50) which they will not refund. I will not throw more money out of the window! The dvd's are totally useless to anyone and they know it.
    Claude
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  • Mike
  • Mike SBID #N/A
  • Posted 08/22/2013
  • Yes, in the end the send-back step seems to be of no interest to them. In fact mine were eventually returned unopened (!) - perhaps the address they gave me was a scam as well. HOWEVER: International trading rules don't let credit card companies dispute payments unless the customer has attempted to return the goods - so basically, you have to do that if you want to request a refund and have your credit card company back you up. When the dust settled, I got a FULL refund from the MemoryLaneDVD folks because I persisted, sent them back (with a tracking number), and let them know I would pursue the case with my credit card company and other agencies if I didn't - and even though they said they would not refund their initial shipping costs, they did. So - they ended up with nothing, and were down the pirating time and materials - I ended up being out the cost to ship the stuff back to them (to no avail). It was a $50-ish lesson in never buying internationally again on the web, for me. (Insufficient recourse.) And of course in researching all sellers first. (Actually it was a lesson for my son, who'd done the ordering w/o looking, too - but I learned a bunch about international e-commerce that's good to know.) BTW, in mid-argument they offered to refund $70 and let me keep the DVDs. :-) By persisting I got about $30 more back than I would of had I given in at that point.
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Business Profile Summary

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Company Statistics

  • Complaint Against MemoryLaneDVD.com
  • Complaints Filed: 18
  • Reported Damages: $2,376.81
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