thedigitalhunter.com
Complaint 39445 Details

"BUYER BEWARE - BUYER BEWARE - BUYER BEWARE - BUYER BEWARE

NEVER WILL I DO BUSINESS WITH THIS MERCHANT AGAIN!!!

05JUL11 - The sales rep talked me into two sigma lenses vs the canon lenses I was going to purchase.

25JUL11 - I later returned them and ordered the two lenses I was going to purchase.

Now the problem begins.

- Problem 1: They fail to alert you that the item you are ordering is not in stock when the order is first placed.

- Problem 2: They fail to provide an invoice showing the returned product credit and breakdown for new items. Still no invoice after repeated phone requests.

- Problem 3: They do ship one of the two lenses but the 2nd lense is supposedly "back-ordered". I had to place over 15 calls to still learn that the remaining camera lense has still not shipped in TWO MONTHS (JUL25-OCT5).

- Problem 4: They will provide you with an estimated shipping date and item never ships. Nor do they contact you to update you.

- Problem 5: After I finally get fed up and cancel the 2nd lense, THEY NEVER REFUND the amount to my credit card. They will tell you it will be processed in 24/48hrs and NEVER gets processed. (Calls placed 10/5, 11/2, 11/4, 11/7)

- Problem 6: They will even provide you with a credit confirmation and transaction ID in an email but NEVER PROCESS THE CREDIT. Even phone calls to the customer service manager does not get the credit processed!! WHAT A SCAM!

I will NEVER do business with this company again and will tell everyone I know to save yourself the hassle!!!!! Therefore, BUYER BEWARE!!! I wish I would have read some of the other reviews before I placed my order with this merchant. They should have their visa privileges revoked.

The cheap price is NOT WORTH THE CUSTOMER SERVICE HEADACHE."