BrainHost.com
Complaint 385 Details
- Date Occurred: 06/07/2013
- Reported Damages: $85.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Brain host has a lot of "special offer" webpages like http://www.brainhost.com/?royal_wedding_offer, http://www.brainhost.com/dollar (which is advertised by Google), but none of them actually works. If you finish an order using these links, you will be told that you've got the offer all the way. They even show the special offer in the total amount. But when you input your credit card information and press "checkout", you will be charged the normal amount. I've complained with their stuffs. Although they confirm that the offers are gone, they don't seem to be willing to remove the false advertisements, and the advertisements are still there.
Comments
- Eric SBID #N/A
- Posted 06/16/2013
-
Hi Guoqin,
I work for Brain Host Customer Support. I apologize for the confusion and any inconvenience it may have caused. I see you've been working with our Support department and have been issued a refund. You've actually helped us to find a bug in our promo pages. While the order confirmation screen still displays the regular price for the discounted hosting package, you are actually billed the correct amount. We are currently working to ensure that the order confirmation page reflects the correct total.
Please feel free to contact us if you have any other questions or concerns.
Jenny M.
Brain Host Customer Support
1-877-586-4694
support [at] brainhost.com
http://www.brainhost.com/help/ -
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Company Statistics
- Complaint Against BrainHost.com
- Complaints Filed: 168
- Reported Damages: $671,685.64
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