SerumPerfectRadiance
Complaint 37393 Details
- Date Occurred: 11/18/2013
- Reported Damages: $200.90
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
This is an UPDATE on my report on 5th November. My recent credit card statement shows debits of £74.95 +£51 +£74.95.
The first payment I have lost as I did not return 'sample' in 12 days. This is clearly written in their terms & conditions - so no argument. The £51 is not even mentioned on their website or in their T & C's and there is no mention of any product costing this amount. The operator said that 'Revitol Eye' lotion was sent as a goodwill gesture - but no mention of this having to be returned or charges would apply. I am reporting this to the credit card company. The second £74.95 has been refunded (confirmed by credit card operator) after long discussion on phone with Serum operator.They wanted sample returned AND tracking details. We had no tracking details and no mention was made that it would be necessary before getting refund.
However, I appear to have got something back. The big issue is the £51 and is possibly the one area that could be violating consumer laws. The T & C's clearly refer to the £74.95 and a 12 day trial period so READ THE SMALL PRINT.
- Gillian SBID #a37252d313
- Posted 11/19/2013
Comments
- Margaret SBID #cd4b787d39
- Posted 12/07/2013
- I also ordered this trial not realising I was subscribing. I sent an e-mail within the alloted timescale saying I did not wish to subsribe to the product and got an automated reply saying I would be contacted shortly as they were busy at this time. I contacted my bank and also tried to phone the company but the number was no longer available. Does anyone have a number for them?
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- Margaret SBID #cd4b787d39
- Posted 12/07/2013
- Just got through to the company and cancelled my subscription. Hopefully that will be the end of it and no money will be taken from my account
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Company Statistics
- Complaint Against Perfect Radiance
- Complaints Filed: 109
- Reported Damages: $47,120.49
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