Cooperate Logistics
Complaint 369400 Details

I ordered 8 items from Alibaba and contacted Cooperate Logistics Co., Ltd (Forwarder) to forward those items to Tbilisi (Georgia) for a new start-up. On 29th Nov 2018, Cooperate Logistics gave me a quotation for USD 4.47/Kg. When I accept their quotation, they asked me to communicate through emails. On emails, Cooperate Logistics (Sandy Yan) asked me to arrange shipment of those 8 parcels to the Forwarder's address. Once Cooperate Logistics has received and held all parcels, they increased the quotation to USD 7.5/Kg and told me the total weight was 100Kg; with all fees, the costs was USD 860. Cooperate Logistics wrote me that the price increase was due to ball-pens box (one of those 8 parcels), but that it's a lie, as I explain later. I couldn't argue the price increase because Cooperate Logistics was holding my parcels, I could just accept that to have my parcel delivered: that is a mafia behaviour! Cooperate Logistics has re-packed those 8 parcels in 3 boxes and sent them to Tbilisi. The Forwarder cheated us in many ways: 1) The Cooperate Logistics has dragged us outside Alibaba and asked to pay with T/T to their bank account instead of using Alibaba tools; 2) the Cooperate Logistics, after they received our 8 items, they changed the forwarding cost to USD 7.5/Kg!!! They had our parcels and we could not do nothing! They are a mafia! 3) The Cooperate Logistics has cheated us charging an invoice for 100Kg and stealing 2 pcs of USB (one of those 8 parcels). 4) The Cooperate Logistics messed up the Commercial Invoice changing all item quantities and unit prices, that caused that local Georgian Custom held the boxes for several days. At the delivery, I found out the real weight of the shipment is 76.4kg (from the Courier declaration) and not 100Kg! The Cooperate Logistics admitted they cheated and they offered just a small refund ($172.50) and they wanted to send it by WesternUnion which would have very bad exchange currency; we never accepted that small amount and transfer through WesternUnion, we want full refund T/T (as we paid by T/T). The Forwarder said that the cost for Kg is higher because one of those 8 items is Ball-Pens and they needed to work more. That's a lie. Few weeks ago, I have just submitted another a quotation using another Alibaba account for forwarding 47Kg of fliers and 30Kg of Ball-Pens (total 77Kg) to Tbilisi: Cooperate Logistics quoted me $579 (order No 12970587501024447), which corresponds more or less to the quotation received on November 2018.