HANDAN WANGGUAN METAL TECHNOLOGY CO., LTD
Complaint 368590 Details

Name of Chinese Company: HANDAN WANGGUAN METAL TECHNOLOGY CO., LTD.
Contact person with designation: AMY, SALES MANAGER & MR. LIMIN ZHANG , OWNER
Address: No1, Chengxin Road, Development Zone, Handan City, Hebei Province, China
Contact No: +86 15383100373, +86 13363046969
Fax No:
E-mail: [email protected]
mount involved in US Dollars: 12643 (30% advance = $ 8738 , Travel & lodging = $ 1500 , Penalty for contract violation = $1456(5% of contract value), Pre-shipment Inspection payment = $ 500 , Currency depreciation loss = $ 450)
Nature of complaint against the Chinese company: Infringement of the contract and non delivery of goods after payment of 30% contract money as advance.
Present status of the dispute: Refund still not issued
Narration of the case with chronology:
I, came across the above stated company on B2B portal "made-in-china.com" & " globalsources.com" to import 25 MT aluminium wire scrap. After telephonic (via WECHAT) discussions, I planned to first visit the seller in China and inspect the stock before I could place the order. The series of events are listed below in chronological order:

11/10/2018 - I reached Handan, China with a return ticket of 25/10/2018.
12/10/2018 - The seller came to receive me from the hotel and Took me to their office and then took me to visit the junk yard where the stock was placed. I inspected the material aluminium wire scrap and found the quality to be as per my requirement. We decided to proceed with signing the deal. The same day I signed the contract to buy 25 mt alumimium wire scrap at price $1165/mt. Total contract value $29125.
15/10/2018 - I initiated the payment of 30% advance i.e $8737, as per the agreed terms in contract
16/10/2018 - The payment was credited to sellers account as per my bank. As per the contract, seller was supposed to ship the material within 3 days of receiving the advance payment. The seller confirmed that he received the money but he will not be able to ship the material in 3 days. He gave a revised date of shipment as 22/10/2018
22/10/2018 - Supplier defaulted to ship the =material and explained the reason as inability to procure the material and asked for 2 weeks. Since I had already spend 1500$ on my travel and stay and all other arrangements , I decided to allow the seller some more time and placed trust in him. The seller asked to book a trip for inspection around 5/11/2018.
25/10/2018 - I came back as per my schedule.
29/10/2018 - I texted the seller that is 5/11/2018 final so that I could book my tickets. Seller tells me that the price is increased by $150. I disagreed as this was not the agreed price and seller said if we do not agree we can cancel the agreement and ask for a refund.
30/10/2018 - We told the seller to cancel the contract and initiate our refund of the advance paid. I also signed a refund agreement with the seller stating the refund will be issued within 24 hours of signing the refund contract. The seller insisted to send the refund in my personal account instead of company account. I did not agree to it as this could become a case of black money / money laundering. I doubt the intentions of the seller and refused to accept money in my personal account as the payment was initiated from the company account.

It has been 1 month since the refund agreement was signed but we have not received any refund yet. The seller is deliberately delaying the matter and not responding to our refund request. They want to refund the amount to my personal account using western union which looks like case of money laundering as that money will go un-accounted for as per company records which is not acceptable to me.