UniBlue
Complaint 367 Details
- Date Occurred: 05/23/2013
- Reported Damages: $22.45
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Billed without authorization, they do not give a contact number, therefore you cannot complain directly.
Comments
- Uniblue SBID #d2636e7044
- Posted 10/11/2013
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Hi Francoise,
I am sorry about the inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates / upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry. We require further information to locate your order details and confirm the above.
You can contact us directly by email and live chat for support. Emails and chat enable our support agents to locate your order immediately and send you direct links, images and other digital information which you might need. This kind of support is less likely to be misleading and is far more efficient for you.
You may contact us via the addresses below:
Click here to chat http://www.uniblue.com/support/livechat
or here to open a support ticket http://www.uniblue.com/support/ticket/
or here for a refund request. http://www.uniblue.com/support/chargedispute/
Kind Regards,
Keith, Uniblue Customer Relations
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Company Statistics
- Complaint Against UniBlue
- Complaints Filed: 158
- Reported Damages: $38,769.91
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.