Baoji Guokang Bio-Technology Co., Ltd
Complaint 363494 Details

Baoji Guokang Bio-Technology Co., Ltd

guokang8286.com.cn
bjgk.en.alibaba.com

emails:

general manager : yuan chen [email protected] +869178835516

sales manager : MAY [email protected]
+869178839599

skype yuan.chen317

benn doing business on and off since 2014 everything was perfect the prices were good the service and products grate.

totaly sent to this company about 15000$

since 2016 jun have not done any business with this company but still had a remaining balance of couple thousants USD with them.plus had products worth of 1700 USD that was returned to them after my last purshase, as they got delivered but i went away on holiday and couldnt collect it.

anyway. keped every email with them as histry with chinese companys showed that its a must otherwise you have no proof of anything and they will rob you.

on 2017 march i emaild to the sales person i was dealing to confir my balance and it was 2444 USD plus i had 1700 worth of products.that was a correct amout acording to my calculations i agrreed on this one.

i had no purshaces after that. i was thinking to widrow the remaining cash from them. but new business came up and i agreed on another purshace for 6100 USD.
we agreed to use my remaining balance and i would send them the remaining amouth once they start with the shipment.

it took them very long to calculate my balance even though i had no purshases for the past 6 months after last time they confirmed my balance.

thats where i got suspicios why its taking so long

they shipped the first part of the order worth of 610usd and i got an email that i only had remaining 505 usd and there isnt enought monay for 2nd part of order for 610 usd.

that would meen that out of balance 2444 usd on 2017 march folowing one purchace of 610 usd i have left 505 usd can do the math here 1300 USD "writen off" " short" you can call it whatever you want.

thats where it started. i showed them emails that were sent by them every single one of them with balances etc. they did not reply. just continuing to repeat that i have to accept they balance.

i asked to show proof of my purchases and why there is 1300 usd short. they send me balance sheet with moeny in and out with all purshaces since 2014 and there were extra products on my balance that i did not purchase but thye had accounted for it. completely ignored me.
contacted manager they said they will investigate but its been over a momnth and nothing done they wont even let me use the 505 usd they agreed that i have left neither they would refund replace the products of value of 1700 usd.
comunication non existent.

i have sent about 10 screen shots with proof of my purshases and balances they gave me 6 month ago. they dont care.

they tried to inflate the prices of my past purshaces to cover this 1300 usd but i sent them 2 years old emails with quotes from them stating completely different prices that they are trying to charge me now.

so keeping emails for over 2 years was worth it. i have every proof of purchase and balance from them and all that shows that my balance should be an extra 1300 USD

but they dont care .

so total im out from them 3500 USD

the way i see it they sales person used some other customers order on my books and had western union payment wired not to the company but to her directly. that way she got the cash, other customer got products and since i had no purshaces for a year i wouldnt notice the extra products and 1300 usd . but i did.