Wells Fargo Auto Finance
Complaint 36294 Details

I HAD ASSUMED A MOTOR VEHICLE EASE AGREEMENT IN 2006 FOR AN AVALON (TOYOTA ) WITH WELLS FARGO AUTO FINANCE.
AFTER ALL PAYMENTS WERE MADE IN FULL(WITHOUT ANY DELINQUENCIES), I DECIDED TO "TURN THE AUTOMOBLE IN" RATHER THAN PURCHASE IT. THE AUTOMOBLE HAD ONLY 57 THOUSAND MILES ON THE SPEEDOMETER READINGS. THE AUTOMOBLE WAS RETURNED IN PERFECT CONDITION. i HAVE A RECEIPT AKNOWLEDING THIS TRANSACTION AS SATISFACTORY TO ALL PARTIES CONCERNED. NO DAMAGES OR COMPLAINTS OF ANY DAMAGES WERE NOTED ON SAID RECEIPT.
TODAY, I HAVE RECEIVED A NOTICE FROM WELLS FARGO THAT I AM BEING CHARGED FOR EXCESS WEAR AND TEAR (SUCH AS FAULTY WINDOW OPERATION,A CRACKED DASHBOARD, AND A BALD TIRE)IN THE AMOUNT OF $298.98, PLUS $418.70 "TURN IN FEE."
I IMMEDIATELY CALLED WELLS FARGO, INFORMING THEM THAT
THIS WAS OUTRAGEOUS SINCE THE CONDITION OF SAID AUTOMOBLE WAS IMMACULATE WHEN RETURNED TO THEM AND FURTHER MORE, I NEVER DID RECEIVE A FLL BREAKDOWN AS JUST WHAT IS MEANT BY A "TURN IN FEE".
I FURTHER ASKED THE BANK OFFICER SEVERAL TIMES IF SAID AUTOMOBILE WAS SOLD, TO WHICH HE CONSTANTLY REFUSED TO ANSWER.
THEREFOE SIR, I RESPECTFULLY REQUEST YOUR HELP IN THIS MATTER.
SINCERELY,
SHIRLEY MALIN