YouFit Health Clubs
Complaint 359245 Details

Opened my account with YouFit back in May 2016. Same month received military orders to deploy overseas. Visited my local YouFit to inform them of my situation. They confirmed that my account would be closed with no worries. While deployed, I decided to log into my bank account to simply verify a few things. To my surprise i realized that YouFit was still debiting my account twice a month. I decided to immediately contact their corporate offices via e-mail, received a written reply a few days later. They replied informing me that my account was not closed but placed on a 3 months hold. I emphasized that I did request a hold but a closure and did not have the luxury to monitor my account on a monthly basis nor argue with them due to my overseas deployment. I respectfully asked that they resolve this "miscommunication" immediately. Their corporate offices apologized and informed me not to worry that my account was official closed. I return from deployment recently and after reviewing my checking account, I realized that this company has been debiting my account non-consistently which is a huge red flag. Two separate charges on June 2016, two separate charges in July 2016, two separate charges in October 2016, and this one single charge recently on February 2017 which is the one that I spotted after arrive back State Side. I immediately contacted my bank and was informed that this company is famous for such dishonest practices and that they have even been investigated by the Attorney Generals Office. The conversation I had with my bank led me to search the web for "YouFit Complaints" and sure enough I confirmed that this is simply what they do. It is their practice to scam others via ACH transactions. My suggestion to anyone looking to do business with this company is to NEVER provide them with your checking account and routing number. I would go as far as to even pay your first payment with a pre-paid debit card so that they cannot continue debiting you without your permission. What initial attracted me to this company was the fact that they stated NO CONTACT required which is simply false advertising. I can only hope that such malicious companies whether they be franchises or a chains, are not allowed to proceed with such dishonest tactics.

Here is the link to the Attorney Generals findings. Keep in mind, they are still being dishonest in their practices.

http://www.tallahassee.com/story/money/2016/03/15/attorney-general-office-140-complaints-submitted-against-youfit-gym/81832074/


MAGA