Bloomex Australia 1800 451 637 Unit 9 - 17 George Young St 2144 Aub
Complaint 358810 Details

I am in the UK and ordered a cream and pale yellow sympathy bouquet with full size card to be sent to Australia. I was shocked that a smaller, much cheaper looking bunch of bright yellow flowers was sent, that in no way resembled the flowers I had ordered . The full size sympathy card I had paid them for was missing.

Bloomex told me that the correct order would be resent if I sent them a photo. I did so, but they ignored it.

When I contacted them again, they said that they had placed a credit note for me in their system. Many repeated attempts to use it have failed, each time they told me that it was working for them. I do not believe that the 'credit note' actually exists, it appears to be a con. Bloomex just ignore me each time I ask for a refund on my original order.

(I understand the firm may be based in Russia, not Australia).