eGlobal Electronics
Complaint 358708 Details

I ordered a phone from this Company (order 5792274) but the phone was not as described on their website. I immediately informed them (via email and website form) that the phone wasn't as described hoping that I could exchange it for a different phone. Their policy is to respond within 1 to 2 days. Over a week later I've not had a reply despite repeatedly filling in their contact form. Now I just want a refund as it's plain they have no intention of doing the right thing.
Despite having a UK website I understand that they have no UK base and there in no way of contacting them by phone. They have an online chat but it is strangely for sales enquiries only. I've tried this on many occasions however and there has never been anyone online. On this basis I will reclaim the money via my credit card.
Good luck if you want to take the risk that they send the right product and you have no issues during the warranty period..........

Some time later I've been contacted and asked to login to my account to create a return request. Of course they know I don't have an account. More delaying tactics.......

Some time later.... despite their website saying that returns can be initiated by opening a support ticket (which I did several times) I'm told I now have to create an account then create a return request. I've done this now let's see what happens.....

Reply from Eglobal quote "if you are not happy with the item, you are always entitled to our money back return."......

Having accepted the offer of my money back I am then told I can oinly have the money back if I pay a 20% "re-stocking" fee despite the item not being as described. The UK consumer rights act 2015 states that if the goods are rejected in the short-term due them not being as described a full refund must be given. I've reminded them of this.............................

Eglobal UK (not a UK Company in any shape or form) are now refusing to refund........