NTB
Complaint 358669 Details

If I could give this place less I would...I went there with a hole in the side of my tire on a Friday, they ordered the tire i needed so that it would match the rest. They told me to call on Monday to make sure the tire was delivered and everything was ready to go. I called Monday morning and spoke with the manager, Joe, he told me everything was ready and they would have the tire on the car and me back on the road as soon as i got there. I left work and drove there, there was one person working in the lobby, while the rest were socializing in the shop, they saw me standing there waiting to be helped but never came out, simply turned around and looked through the glass wall and then turned around and went back to talking. Occasionally a woman would come out and answer the phone and then head back into the shop to chat with the mechanics, she made it known she was not a mechanic while talking to the one person that was trying to help the customers in the waiting room. When the man finally finished with his customer he asked what i needed. I told him i ordered a tire on Friday and i am here to have it installed, he said let me check it out, i said i called earlier and spoke with Joe who said everything was good to go, he said okay and took the keys. At this point i had been there for almost 30 minutes, i waited another 20 minutes before they took my car back, after waiting about another 40 the man who had helped me came out and said it should be done any moment, and then 15 minutes later he came out and told me my tire had not arrived at the store yet and i would need to wait longer. At this point i was furious as i had been waiting for nearly two hours. How did it take almost two hours to figure out my tire wasn't at the store and why was i told it was in the first place. I asked to speak with Joe, who i spoke with on the phone, which is when i learned he was the manager. He comes out smiling and says "whats up man, whats wrong?" i say how did it take two hours to figure out my tire wasn't here, and what have you been doing to my car this whole time, he says i made a mistake and was hoping it would show up while you were waiting but i finally called and they said the delivery guy called in sick and someone else would run his route later once they finished their own. I blow my mind at this point, i took off work to have this done and you're wasting my time to tell me that i need to come back later again. This is ridiculous! he smiles again and says sorry but i saw your old tire on the rim in the shop and thought it was the new one when you called, i didn't realize it was the bad one. At this point I get my keys back and he simply walks away, i have never had a store let me leave in a situation like this without offering something to make the situation better, the very least a discount on the purchase, but none the less I head back to work, a few hours later i get the call that my tire is there and its ready for me when i get there. I leave work again and head to the Annapolis location. After arriving it again takes 20 minutes to be greeted by anyone as they were all again in a circle talking in the shop instead of taking care of their customers. it took another 15 minutes to take the car back into the shop and another 20 to put the tire on the car. The tech tells me what i owe and i say i need to speak with Joe because i'm not paying full price for this after being run around all day. He goes to get the manager, Joe, who comes in laughing and goes "what do you want man?" I tell him i'm not paying full price, this is bullshit and you've wasted over 3 hours of my time today due to your own stupidity by not running your shop like a real manager, instead you act like a punk and treat your customers like shit. He asks what I want him to do and i said to start i'm not paying any of the fees for installation, he says done, smiles, and walks away laughing, the tech comes out and says you just saved $11. At this point i'm again furious because I've never seen a manager let a customer leave so dissatisfied when they did so many wrongs. I will never go back to this place because they fail on even the most basic levels to take care of their customers. customer service is a joke, I called as soon as i got back and the customer service agent couldn't careless about the whole ordeal.