Complaint 35776 Details

  • Date Occurred: 02/15/2008
  • Reported Damages: $650.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

In Feb 2008 I ordered business cards from vistaprint for my husband who is self-employed. I used his Alliance-Leicester debit card to pay for them. I have now just been made aware that a recurring debit card payment has been taken from this account, monthly, ever since.
I am devastated to find out that I have paid over £650 from this joint account that my husband uses to keep his business separate from our personal outgoings. I do check this account regularly and thought he knew what this recurring payment was, and vice versa.
This payment has been going to and the first time I ever knew what this company did was when i googled them and the results showed 100s of complaints about a vistapnnt scam.
I contacted vprewards immediately and was told that I had signed up for a reward scheme that offered me discounts off various well known companies such as Crowne Plaza, Homebase and M&S. I told him I had no idea what he was talking about and how had this happened?
He told me I had allegedly clicked a box joining this scheme when I requested a £10 off my next order from Vistaprint. He said I'd clicked a box agreeing to the terms and conditions of the offer giving me 30 days to cancel. I said I had no recollection of this but even if I had why had I never had a confirmation email or at least some information about the scheme. I was very upset and was told it wasn't a problem to cancel this so called membership. When I pointed out that they had taken nearly £600 for absolutely nothing, he offered me £122.20 as a gesture of goodwill. I refused and demanded a full refund. They have now offered £234 and again I have refused this offer.
This is the most underhand, deceiptful way of taking money that I have ever heard of. The subscription went up 4 times during the time I was paying it, and at the very least I should have been made aware of that fact. It started out at £9.95, then 11.95, 15.95, 18.95 nd finally 21.95. The first email I received from vprewards.comwas 17th Oct, 2011 and this is one that they allege was sent 17th July, 2011. I have all my emails (over 7000) saved on webmail and so know they have never contacted me before. Surely a legitimate company would send you details of offers, discounts etc especially when if I type Vistaprint into my email I get 100s, but if I type in vprewards, nothing until I emailed them 16th Oct, 2011.
They must also know that I have never visited their website, because I never had a membership number until after they cancelled the 'membership'. It would be interesting to know if the well known companies they advertise are part of the scheme, but without a membership number I can't find out.
I have written to vprewards twice, demanding my money back. I have also contacted vistaprint who at first denied having anything to do with vprewards, but now acknowledge my complant.
Vistaprint is now a company that is advertising nationally on TV, and I hope that they will reailise that they have a reputation to protect and at the very least I hope I can prevent this sort of scam ever happening again.
I realise that most other people found out that the'd been scammed after a few payments, but there could still be innocent people, paying a subscription that they know nothing about.
Please can you help me make this company realise that cheating people into join a scheme and then making them feel absolutely stupid is not the way to build a good business, or a reputation to be proud of.


Yours sincerely

(Personal Information Removed)

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Business Profile Summary

  • VistaPrint logo

Company Statistics

  • Complaint Against VistaPrint
  • Complaints Filed: 9
  • Reported Damages: $1,784.44
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