REVOLUXE
Complaint 355773 Details

Beware of late night and Facebook ads. this is where I inadvertently ordered this product and got two additional ones by hitting the wrong button. Big deal I think $15 Canadian and I have some awesome products....So wrong. because its the Christmas season Canada Post delivered on a Sunday--surprise. tried the products not the fabulous stuff I thought but whatever....until today when my debit Visa was charged in two separate lines for $204.77 & $193.96 Canadian adjusted from Euros to complete the payment for these products. There was no email to confirm the order... I think...but what a shock to be in overdraft cuz the company claims to have an auto renew program which you are automatically signed into when you order your first products.
Beware, now to cancel your order you must return in the original packaging with the packing slip and then the company will issue a refund only if you ship with a tracking number for them to verify that you sent it.
my bank won't do anything yet.
Below is the email that the customer rep sent, still trying to convince me to keep the product for a $100 refund...!!! wtf no way. $300 for skin care products and only 3. Stay tuned to see if I actually get to speak with a manager one day as none are available to speak and they won't even take your complaint further..sure sign that its a money making scam to get you to pay $400 buck for a $15 order.

oh and if you call be patient as you are immediately put on hold, no greetings just music

1-647-846-8412 in Canada



Dear Judi,

Thank you for getting in touch with us.

The idea of our special trial offer is to let our customers experience fantastic results for themselves by evaluating our actual-size, high-quality products for 14 days by simply paying a symbolic shipping and handling fee. We provide our customers with the opportunity to use our luxurious products as much as they want to and return them within the trial period if not satisfied without paying their full price.

Your trial was scheduled to expire on 12/14/2016 , which means you are beyond the time frame allowed for returns of used products. However, if the product is unopened and unused, you can return it to us within 30 days.

As a privileged customer and as a one-time offer, we are happy to let you purchase your Revoluxe for an extremely discounted price and thus immediately refund CAD 50.00 per product or CAD 100.00 in total. I had to get clearance for this from my supervisor, so I'd appreciate if you can confirm asap.

If you choose to return the products instead, please send them here:

Canada:
C/O Precision Total Fulfillment
41 Parr Blvd
Bolton, Ontario
L7E 4E3, Canada

Your name and address must be clearly written on the return label. Please also include your packing slip in the returned parcel.

You will be refunded in full, as long as the product was returned back to us in its original packaging, unused and unopened, and within 30 days from receipt.

Personally, I'd really advise you to consider the great discounted cost I have offered you, for it's a great value and comes at no additional hassle to you.

We will notify you on the status of your refund eligibility after inspecting the product at our warehouse. If your return is approved we will initiate a refund to the credit card provided. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

The cost of returning goods is solely yours to bear. Please note that we cannot pay, issue a shipping label or reimburse you in any way whatsoever for the shipping and handling costs of goods that you wish to return.

*** IMPORTANT *** Be advised that we require credible proof of return in order for us to cancel your account.

Therefore, kindly provide us with the Tracking Number/Barcode indicated on your return postage receipt.

Please type it here via e-mail and not as an attachment.

You will be refunded in full, as long as the product was returned completely unused/unsealed, and within 30 days from receipt.

Let me know how you would like to proceed.

Kind Regards,

Jane
Customer Satisfaction Specialist
Revoluxe,
www.revoluxe.com