Honolulu Ford (Mark Benson)
Complaint 354724 Details

I purchased a 2009 Ford Ranger from Honolulu Ford and after a while (6 Months) I started hearing different noises, not constantly at first, I took my truck to ford at least 4 times about said noises and was told each time that nothing was wrong. I had a second party first check my brakes, Which was found to be totally wiped away, spoke to Mark Benson that i was told nothing was wrong with my truck. So i continued to ask Mark about they take a look at my motor , Again i was told there is no problems. I was told the truck is safe to be driven. Well on or about December 2012 I started my truck and there was a loud noise coming from my motor. I was told that my warranty ran out and that i needed to come up with 6,000 dollars to fix my truck. I spoke to Mark Benson and told him " I was complaining about that noise from the beginning and your mechanics said nothing was wrong and now my timing chain guide cracked in the motor." I have been reaching out to Ford Motor company but was told it is the dealer's problem. Dealer refuses to take any responsibility, I offered to pay a percentage for my use of said truck which was denied.Then was told in 2013 that Mark would sell me a truck at his cost I bought a 2013 F-150 but instead of giving me the truck for 35,000 , I was charged 42,00, I told the sales person handling the sale for Mark, That i was to get it at Mark's price, I was told he would talk to Mark about the 7,000 dollar difference am still waiting for the call back from Mark. Asked if we could use the difference to fix my ranger, Have not heard from Mr. Benson since.