Candian Visa Expert
Complaint 354530 Details

I received call from someone called lenny green and she told me that she is an approved Canadian consultant and she will help me in my process, and I informed her that her voice wasn’t that much clear so I cannot hear you properly then I started to explain for her that I’m working as a cabin crew and I’m in hurry because I have flight within half an-hour so I ‘m not fully concentrating with what you are telling me, she told me that she will call me later, after two minutes she called me back from different line while I was already in my transportation to the airport and thanks to God that I have my roaster which state clearly that at this particular time I was on my way to the aircraft and the ambulances were around me made a lot of noise , So she asked me for a verified debit card or credit card as a method of payment whenever I want to apply they going to use it then she told me about the charge of 1512.00 US for VIP file, I told her sorry it’s too late I have to go to the aircraft now and we end the conversation when I came back from my flight I found out that they charged me with the amount of 1512.00 US , So I made complaint because I didn’t authorize this amount, so they I start to negotiate with me and after one week suffering from there customer service they told me the maximum possible amount to be refund is 604.00 US out of 1512.00 US.
I totally refused the above mentioned amount and I got the recorded call which indicates clearly that there representative said for me during the call before charging me that she knows that I’m in hurry because of my flight and she heard a lot of noise around me and ambulances which is a great evidence against them then if you know that the situation awareness for me wasn’t good at all how come you did the transaction??
I’m going to apply for a dispute request for the full amount tomorrow throw my bank and hopefully it will be accepted because I didn’t receive any service from them and I don’t want it even in the future after what they did, However I’m going to make as well a complaint about this company to the Central bank in the UAE because according to the law here if I purchasing any service or item it should be documented and signed by both partners but they depend on a verbal conversation which isn’t clear at all, So I can listed them easily as an unlawful company.
I wrote this complaint to put it in your consideration to help preventing more people from being deceived by this company.