ABC Motorhomes & Car Rental
Complaint 353567 Details

  • Date Occurred: 09/26/2016
  • Reported Damages: $297.00
  • Username: David Justice
  • Email: [email protected]
  • Location: Anchorage Alaska

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

We rented a motorhome from ABC Motorhome Rental in Anchorage, Alaska for 10 days. We picked up the motorhome on Sept. 18 and used it for touring Alaska until September 25, 2016 when we returned it early because it was very rough riding and my husband's back couldn't handle the rough ride. We asked if we could get a refund and were told by the employees that they couldn't make the decision and we would have to talk to the manager Monday, Sept. 26, 2016 when he would be at the business. We went back to the business on Monday, Sept. 26, 2016 and I talked to David Justice about our early return and he said they can't give a refund without a doctor's written notice. We then contacted my husband's doctor in Bismarck, North Dakota and asked him to send a note to David. Dr. Kelly Longie sent a fax to David telling him that Mark had a history of back pain that would not tolerate a rough ride. We waited at the rental business for a while for David to show up after the notice was faxed to his office. We were told he would be back shortly, after a while were told he had an emergency he was tending to and would be back in about an hour or two. We checked back a while later and were told he would be another hour or 2. We then asked the ladies behind the desk to have David call my husband, Mark when he returned. We waited until Tuesday, Sept. 27th until later in the afternoon, when he hadn't called us at that time, Mark called him. David then told him he would give us 2 days credit in the form of a gift certificate. Mark told him that wouldn't do us any good as we were not sure we would be back in Alaska again. This was our second visit to Alaska. David then said, "well that is all I will do for you". Not only were out the refund we were told we would get when we provided a doctor's note but had additional expense in renting a hotel room for 3 nights along with renting a car. I talked to Matt in your office on September 30, 2016 and told him we would be filing a complaint.
Please let us know if there is anything you can do for us in this matter.

Thank You

Mark & Bina Krebsbach
3301 Nebraska Dr. #1
Bismarck, ND 58503
701-320-9079 Mark cel
701-320-5182 Bina cel

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Business Profile Summary

  • ABC Motorhomes & Car Rental logo

Company Statistics

  • Complaint Against ABC Motorhomes & Car Rental
  • Complaints Filed: 1
  • Reported Damages: $297.00
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